Technical Recommendations:
If you encounter issues in the UHV Canvas LMS (a problem with the way your web page displays or a problem uploading a file), try troubleshooting your web browser by completing the following steps:
Check Your Network Connection:
Make sure you are using a stable, strong internet connection.
- Ethernet (wired) connections are the most reliable
- If using Wi-Fi (wireless), make sure you are as close as possible to the wireless access point (modem/router)
Check Your Browser:
- Disable any ad-blocking extensions you may have installed on your browser or enabled as a plug-in as these can sometimes prevent content from loading and displaying correctly.
- Ensure third-party cookies are allowed by your browser. For more specific details your can refer to the What is my browser web resource (link opens in a new browser tab).
- Try refreshing your web browser or even a "hard refresh" for your web browser (refer to your particular web browser's online documentation for specific "hard refresh" step-by-step instructions, e.g., check Google online documentation for the Google Chrome web browser or Microsoft online documentation for the Microsoft Edge web browser, etc.).
- Try using a "private" or "incognito" mode in the web browser to see if this resolves the issue (refer to your particular web browser's online documentation for specific "private" or "incognito" step-by-step instructions).
- Make sure your current web browser is up-to-date with the latest version release (refer to your particular web browser's online documentation for specific step-by-step instructions for updating the web browser or installing a new release).
- Clear your browser's cache (clearing cache for a Mac or clearing cache for a PC).
- Try using a different Canvas-supported web browser and make sure the alternate browser is up-to-date with the latest version release.
- Make sure the issue isn't caused by something like a pop-up being blocked (refer to your particular web browser's online documentation for specific "pop up" step-by-step instructions). E.g., some Safari web browser users may need to uncheck the Prevent cross-site tracking option so the Safari web browser works properly with the Canvas LMS.
Check Your Device:
- Try using the UHV Canvas LMS on a different device.
- Ensure your device's operating system is up to date.
- Where possible, use a desktop or laptop computer to access the Canvas LMS.
- Try closing all unused programs and browser tabs to conserve device resources.
Additional Troubleshooting Steps:
- Try using the UHV Canvas LMS on a different domain (e.g., if issue is occurring at home, trying using Canvas on a campus computer).
- Check the status of the cloud-hosted Canvas LMS. If the status appears "unavailable," report the issue to your UHV Technology Coordinator/Support Tech in your college using the Canvas Support Request form.
- UHV Canvas users can also contact Canvas Support through the Canvas Help menu in the Canvas Global Navigation Menu bar.