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If you encounter issues in the UHV Canvas LMS (a problem with the way your web page displays or a problem uploading a file), try troubleshooting your web browser by completing the following steps:

  1. Try refreshing your web browser or even a "hard refresh" for your web browser (refer to your particular web browser's online documentation for specific "hard refresh" step-by-step instructions, e.g., check Google online documentation for the Google Chrome web browser or Microsoft online documentation for the Microsoft Edge web browser, etc.).
  2. Try using a "private" or "incognito" mode in the web browser to see if this resolves the issue (refer to your particular web browser's online documentation for specific "private" or "incognito" step-by-step instructions).
  3. Make sure your current web browser is up-to-date with the latest version release (refer to your particular web browser's online documentation for specific step-by-step instructions for updating the web browser or installing a new release). 
  4. Clear your browser's cache (clearing cache for a Mac or clearing cache for a PC). 
  5. Try using a different Canvas-supported web browser and make sure the alternate browser is up-to-date with the latest version release.    
  6. Make sure the issue isn't caused by something like a pop-up being blocked (refer to your particular web browser's online documentation for specific "pop up" step-by-step instructions). E.g., some Safari web browser users may need to uncheck the Prevent cross-site tracking option so the Safari web browser works properly with the Canvas LMS. 
  7. Try using the UHV Canvas LMS on a different device.
  8. Try using the UHV Canvas LMS on a different domain (e.g., if issue is occurring at home, trying using Canvas on a campus computer).
  9. Check the status of the cloud-hosted Canvas LMS. If the status appears "unavailable," report the issue to your UHV Technology Coordinator/Support Tech in your college using the Canvas Support Request form. 
  10. UHV Canvas users can also contact Canvas Support through the Canvas Help menu in the Canvas Global Navigation Menu bar.