University of Houston-Victoria

eLearning

Browser/Computer Setup Problems

Blackboard works on one computer but not another...

If you can log in to Blackboard successfully from one computer but not another, then the problem is likely a browser or other computer compatibility issue. If you are able to make changes on the other computer, then go through the Computer Setup section and double-check for:

  1. A compatible browser
  2. Correct browser settings
  3. Personal firewalls and pop-up blockers
  4. Any spyware

I can't log in to Blackboard from work...

If you can log in to Blackboard successfully from home, but not work, then the problem is likely a firewall, browser, or computer compatibility issue. If you are able to make changes on your office computer, then go through the Computer Setup section and double-check for 1) a compatible browser, 2) correct browser settings, and 3) any spyware.

Many companies operate behind a firewall to protect the networked computers from viruses or other types of attacks. Contact your employer's network administrator to determine the scope of the firewall and if changes can be made to make Blackboard accessible via your office computer. The main Blackboard application operates over the standard web server port 80, but also uses the SSL 440 port, so confirm with your IT Department that these ports are open. Your office network may also have other mechanisms in place to block domains or web addresses. Our Blackboard domain is located at elearning.uhv.edu and elearning.uh.edu. If your company cannot change their firewall or network protection, then you must use another computer to access your online courses.

After I log in to Blackboard, I get redirected back to the Login or Institution page...

First, make sure you are using a compatible web browser (Internet Explorer, Firefox, Safari or Chrome):

  • The Blackboard vendor comprises a list of compatible web browsers and operating systems. Confirm that the version of browser you're using is on the list
  • Open an alternate supported browser and navigate to the UHV Blackboard site
  • Log into Blackboard and access your course using the alternate browser.  Do you still have the problem?

If you are still experiencing this problem, then check the following...

  • Blackboard recommends installing more than one web browser on your computer or laptop. Log out and close the browser you are encountering issues with and try logging into Blackboard with a different browser to determine if this resolves your issue.
  • Accelerators - disable any accelerators used with your ISP to "load pages faster". They typically work by caching and re-using pages that you have visited before. In doing so, they may not load the most current information on the web page that you are requesting.
  • Firewalls - disable personal firewalls and/or pop-up blockers during your Blackboard session or set the Blackboard server as a trusted site (domain = learn.uh.edu).

When I click on a course title in My Blackboard, my browser shuts down...

First, make sure that you are using a supported browser and have followed the recommended settings in the Computer Setup section. Also, uninstall any browser toolbars. These may cause erratic behavior in Blackboard. And finally, make sure that you have either disabled your pop-up blocker or have changed the setting in your pop-up blocker to always allow pop-ups for the UHV Blackboard domain (elearning.uhv.edu).

Why do I get sent to some other web site when I log in to Blackboard?

If, when you log in to Blackboard, you are being automatically redirected to another web site, then it's possible your browser is being "hijacked" by spyware. These programs are commonly installed automatically by other programs, such as file-sharing programs. It is recommended that you uninstall or temporarily disable these programs while accessing Blackboard.

Why does my browser close unexpectedly?

  • You may be encountering a security settings issue. Blackboard recommends installing more than one web browser on your computer or laptop. Log out and close the browser you are encountering issues with and try logging into Blackboard with a different browser to determine if this resolves your issue. If you are still experiencing problems, contact the technology specialists in your school or fill out and complete the Support Request Form for additional help and assistance.
     

You are not authorized to view this page...

Blackboard recommends installing more than one web browser on your computer or laptop. Log out and close the browser you are encountering issues with and try logging into Blackboard with a different browser to determine if this resolves your issue. If you are still experiencing problems, contact the technology specialists in your school or fill out and complete the Support Request Form for additional help and assistance.

Blackboard session already running...

Blackboard recommends installing more than one web browser on your computer or laptop. Log out and close the browser you are encountering issues with and try logging into Blackboard with a different browser to determine if this resolves your issue. If you are still experiencing problems, contact the technology specialists in your school or fill out and complete the Support Request Form for additional help and assistance.

Also, while in Blackboard, do not choose to open a new window (File/New/Window or right-click and "Open in new window") and then return to your login page and log in again. Blackboard tracks multiple sessions by the same user, so if you would like to have a second browser open with Blackboard, you must launch a new instance of Internet Explorer and then login (either launch from your desktop, taskbar, or start/programs menu). It may be less confusing to launch a second Blackboard session using another supported browser, like Firefox or Google Chrome.

My Computer has a different version of Microsoft Office?

Different versions of Office are compatible.  Office 2007 and 2010 files have an x in the extension, for example a Word file will have .docx at the end of it.  Users who are still running Office 2003 will need to download the conversion utility from Microsoft to view these files. 

My Computer is Running Internet Explorer 7 (IE7) will Blackboard still Work?

This version is no longer supported.  It is recommended that you upgrade your browser to IE 11.

My Computer is Running Internet Explorer 8 (IE8) will Blackboard still Work?

This version is no longer supported. It's recommended that you upgrade your browser to IE 11. Click here for a complete list of Blackboard-compatible internet browsers.