Information Technology Support Services
Information Technology (IT) is pleased to offer a variety of support services including:
- password resets
- account information
- campus and student housing Wi-Fi
- lab and classroom support
- general troubleshooting assistance
Email the Help Desk to make the most effective use of the computing resources available.
I’ve received emails related to COVID-19, and I am not sure if they are legitimate. What should I do?
The Department of Homeland Security has issued an advisory warning of scams involving COVID-19 and the Information Security is already seeing phishing messages being received by faculty, staff and students related to the virus. If you receive a suspicious phishing email to your UHV email account, notify firstname.lastname@example.org.
The Cybersecurity and Infrastructure Security Agency (CISA) warns individuals to remain vigilant for scams. Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19.
- Avoid clicking on links in unsolicited emails and be wary of email attachments. See Using Caution with Email Attachments and Avoiding Social Engineering and Phishing Scams for more information.
- Use trusted sources—such as legitimate, government websites—for up-to-date, fact-based information about COVID-19.
- Do not reveal personal or financial information in email, and do not respond to email solicitations for this information.
- Verify a charity’s authenticity before making donations. Review the Federal Trade Commission’s page on Charity Scams for more information.