I’ve Lost My Network Connection When Taking a Blackboard Test…What Do I Do?
Close your browser, re-start the browser, and go back to the test in Blackboard. If permitted by the instructor, you will be returned to the test and/or test question you were just viewing. Otherwise, you must contact your instructor, who will need to ‘clear your attempt’ (per the instructor’s discretion) so you can start the test again. For assistance, you can contact the Online Support Technician for your particular UHV college; contact information is provided at http://www.uhv.edu/elearning/contact-us/. You can also report this issue online and request assistance by completing the “Support Request Form” available at https://www.uhv.edu/elearning/support-request/. For additional assistance and preparation before taking an online test in Blackboard, please review the “Testing Best Practices for Students in Blackboard” document available at http://www.uhv.edu/media/uhv/content-assets/documents/lrn/testing-best-practices-for-students-in-blackboard-learn.pdf.