Duo Question and Answer
To set up Duo on your new phone, visit the ‘Duo Guide’ and follow the instructions under 'My Settings & Devices' and 'Add a New Device'.
When you are prompted to choose an Authentication method, choose “Enter a Passcode”. At the bottom, you will get a blue box and click on “Text me new code”. You will receive a text with a temporary passcode that will allow you to login.
My phone number is enrolled with Two-Factor Authentication, but I deleted the Duo mobile app or it’s not working. What do I do?
If you are having difficulties with Duo push or reinstalled the application, please give Help Desk a call at 361-570-4399.
If you are a current user accessing Office365:
You will want to log out of Office365 applications and log back in. This includes software Outlook, OneDrive, Teams, and other Office365 applications on your computer, your phone, tablet, etc.
If you are a new users who has NOT used Office365:
When you login to any Office365 applications, you will be prompted to authenticate using Duo after you login with your user name and password.
Device may be too old or unsupported by Duo. However, you can still authenticate by phone call, SMS text message, or hardware token.
You can still authenticate by phone call, SMS text message, or hardware token.
If you need a hardware token, please visit the UHV Connect Store. If you are in need of financial assistance, please fill out the Duo Hardware Token Financial Assistance Request form.
For additional information on supported versions:
Android Supported Versions
iOS Supported Versions
You will enroll for both, but can use the same phone number and app for both accounts.
2FA is an additional layer of authentication beyond a username and password. 2FA involves something you know (password) plus something you have with you (like Duo Mobile on your smartphone) to prevent someone from logging in with only your password. With Duo 2FA, you still enter your username and password. The second factor provided by Duo is simply an added layer of security on top of your existing credentials.
Duo mobile Push is the easiest and quickest way of authenticating. You'll get a login request sent right to your phone.
When the Duo mobile Push notification shows up on your screen, tap where indicated to view the available actions: Approve or Deny.
You can slide down your notifications to see more information about the login request before selecting an action, like the username, timestamp, and location information (if available).
Simply tap Approve in either type of notification to finish logging in to the Duo-protected application.
Tapping on the push request notification itself (instead of tapping the notification actions) takes you to the full Duo mobile Push screen in Duo mobile.
If you get a login request that you weren't expecting, press Deny to reject the request. You’ll be asked if this was a suspicious login. If you aren't trying to log into an application or service protected by Duo and don't recognize the request, tap Yes to notify your organization's Duo administrator. If you made a mistake but the login isn't suspicious, tap No to deny the request without reporting it.
If you have your phone set to Do Not Disturb, this will prevent Push notifications from coming through.
Duo may make recommendations on how to better secure your device. Click on the pop-up in your Duo mobile app to see what needs to be updated. These can also be completed at a later time.