ASR Contact Process

The ASR report is pulled every weekday morning. Once pulled, it is divided among the Success Coaches. Initial contact with students is typically made with 24-72 hours of receiving the ASR. ASRs are not meant to stop communication between professor and students.

First ASR Received

If Yes can pass with C or better

If Unclear or No

Initial Contact:

Email & Phone Call

Second Attempt (1 week after no response from student regarding initial contact):

Send letter to mailing address
Postcard to Dorm, if the student lives on campus

Second Attempt (1 week after no response from student regarding initial contact):

Send letter to mailing address
Postcard to Dorm, if the student lives on campus
Text student, if cell phone is listed

Third Attempt (1 week after no response from student regarding second attempt):

Call student
Text student, if cell phone is listed

Third Attempt (1 week after no response from student regarding second attempt):

Call student
Text student, if cell phone is listed

** FR & SO only **

Contact residents RA or get their picture from business services (if we don’t know what they look like) and find the student in a class or dorm room.

Second ASR Received

We will follow the same steps for the first ASR. However, if a student has not responded to us regarding the first ASR, we begin our initial contact with an email & phone call (or text).

ASR Meetings with Students

Discuss ASR with student
Find out the issue and target where we think the school can help (academic services/resources)
Refer student to services/resources (Success Coach/advisor, tutoring center, writing center, instructor, workshop, counseling, etc.)
Set up additional meetings to check in depending on the ASR

After Meetings with Students

Update ASR System in PeopleSoft
Pull ASR Reports every 2-3 weeks & send to instructors