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University of Houston-Victoria

Student Success Coaches

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ASR Contact Process

The ASR report is pulled every weekday morning.  Once pulled, it is divided among the Success Coaches.  Initial contact with students is typically made with 24-72 hours of receiving the ASR. ASRs are not meant to stop communication between professor and students.

 

First ASR Received

If Yes can pass with C or better

If Unclear or No

Initial Contact:

  • Email

Initial Contact:

  • Email & Phone Call

Second Attempt (1 week after no response from student regarding initial contact):

  • Send letter to mailing address
  • Postcard to Dorm, if the student lives on campus

Second Attempt (1 week after no response from student regarding initial contact):

  • Send letter to mailing address
  • Postcard to Dorm, if the student lives on campus
  • Text student, if cell phone is listed

Third Attempt (1 week after no response from student regarding second attempt):

  • Call student
  • Text student, if cell phone is listed

Third Attempt (1 week after no response from student regarding second attempt):

  • Call student
  • Text student, if cell phone is listed

 

** FR & SO only **

Contact residents RA or get their picture from business services (if we don’t know what they look like) and find the student in a class or dorm room.

Second ASR Received

We will follow the same steps for the first ASR.  However, if a student has not responded to us regarding the first ASR, we begin our initial contact with an email & phone call (or text).

 

ASR Meetings with Students

  • Discuss ASR with student
  • Find out the issue and target where we think the school can help (academic services/resources)
  • Refer student to services/resources (Success Coach/advisor, tutoring center, writing center, instructor, workshop, counseling, etc.)
  • Set up additional meetings to check in depending on the ASR

 

After Meetings with Students

  • Update ASR System in PeopleSoft
  • Pull ASR Reports every 2-3 weeks & send to instructors