Office of the Ombudsman
The Department of Education created an Office of the Ombudsman for students to contact when needing assistance with discrepancies about loan balances and payments, resolving issues related to consolidation, service quality, default status, bankruptcy, etc. If the student's loan issue is not resolved by the institution, lender or guarantee agency, they have the right to contact the Office of the Ombudsman. Contact information includes:U.S. Department of EducationFSA Ombudsman Group P.O. Box 1843Monticello, KY 42633 Toll Free: (877) 557-2575 Fax: (606) 396-4821 For more information, go to:http://studentaid.gov/repay-loans/disputes/prepare
You can also contact the Ombudsman through the secure assistance online request form.
If you have a dispute about your private student loan, contact the Consumer Financial Protection Bureau.