Office of the Vice President for
Administration and Finance
SECTION: TECHNOLOGY SERVICES INDEX: G-3
SUBJECT: CAMPUS-WIDE TECHNOLOGY SERVICES
The university will establish and maintain technical support services for faculty, staff, students, and office operations in the following areas:
- Faculty & staff microcomputers and software
- Help Desk functions
- Academic services, including
- Computer labs
- Classroom technology support
- Interactive video operations
- Audio visual technologies
- On-line course development & delivery support
- Web services
- Network services
- Application services
- Telephone services
- Training on technology topics
- Portable computing
The university will develop standards, security processes, and operations to support each of these areas to meet the needs of the institution. The department of Technology Services (TS) is responsible for enacting and enforcing this policy unless otherwise indicated in the procedures.
Faculty & Staff Microcomputers and Software
All full-time faculty and staff will be provided a computer to use for university business. The standard configuration for staff is a desktop unit. Full-time faculty have the option of the standard desktop configuration or a laptop system with a docking station. These computers are maintained by the Help Desk operations of TS. These systems are also replaced on an established replacement cycle determined by the budgeting approval process, for all full-time faculty and staff computers and student lab computers. All other computers (for part-time employees, special functions, etc.) are upgraded with older and/or restored computers or as requested through budget cycle requests. Department heads and school deans make the decisions of which computers in their respective areas are replaced or upgraded.
TS is responsible for providing a standard set of software for all university-owned microcomputers. That list is maintained on-line at Software Support
Software other than what is shown in the list mentioned above may be used, but only with appropriate licensing. The cost of that software is the responsibility of the requesting department or school unless otherwise negotiated and approved through the budget process. Support of software other than the standard set is the responsibility of the department that made the purchase.
TS is also responsible for providing software for the campus computer labs. TS provides funding for the software based on requests received prior to and approved through the budgeting process. Requests outside of this process will be the responsibility of the requesting department.
Help Desk Functions
TS will provide and maintain recommended practices for efficient and effective use of technological resources. Details can be found at Recommended Practices
User assistance is provided through the TS Help Desk. The Help Desk is staffed by experienced personnel who are responsible for responding to all calls and logging all activity for each call received. Help Desk assists faculty, staff and students with access and use of technology resources. The Help Desk personnel will respond to calls concerning university owned hardware and software, and provide services for university owned microcomputers, peripherals and networks. Requests for hardware repairs and upgrades to software and/or hardware are to be made by contacting the Help Desk. Calls requiring any expenditure of funds out of the ordinary are referred to the appropriate budgetary authority.
Help Desk personnel also assist with setting up access to university resources on personal mobile devices.
TS is responsible for providing computer support for student and classroom use. Student support is provided through computer labs located in the University Center and dorms. Two types of labs are provided: teaching labs, for scheduled use by faculty in support of hands-on instruction; and open labs, which provide access for students outside of scheduled class time. Open labs generally are not scheduled, allowing students to have access to computers during operating hours. Software in these labs is the standard software used throughout the campus, and may include other software requested by faculty in support of academic programs. For details about lab software see Standard Lab Software
Classroom technology support is provided through:
- An installed integrated setup that includes a computer, projector, speakers, document camera, VCR/DVD and lectern
- Lecture-capture software in assigned classrooms
TS also provides and supports Interactive Video operations (ITV) for instructional delivery and video conferencing.
Various audiovisual technologies are available and supported. Contact Academic User Services for more details.
On-line Course Development & Delivery Support
Support services for online courses are available for faculty for course design, development, and accessibility, and for student support in online classes. This support is provided by the Instructional Designers in the Center for Teaching Innovation and in the academic schools.
TS provides Web Services for faculty, staff and students. The university’s main web page, (http://www.uhv.edu), is the primary access for information about the university and access to university services. Secondary web pages provide web support for academic uses, including faculty pages and classroom pages. Additional information about web services may be found in the Web Development Guidelines (Web Development).
Network Services provided to campus include the following:
- Campus LAN – Ethernet architecture supporting TCP/IP protocols
- Inter-building links - fiber optic cables to a central hub
- Intra-building links - copper wiring
- Wide area link - Fiber optic cable into the Lonestar Education and Research Network (LEARN)
LAN: Computer network resources are provided through local area networks (LAN) throughout the campus. The LAN uses Ethernet architecture and support TCP/IP protocols. Connections between buildings are via fiber optic cables. UHV maintains an internal local area network for all campus users.
WiFi: N.S. provides two network environments. JaguarWiFi is accessible to any UHV faculty, staff or student and provides unlimited access to the Internet. UHVGuest provides web only access to any visitor to UHV. Availability of WiFi is subject to
WAN: Wide Area Network (WAN) support is provided through a high-speed data communication link between Victoria and Houston to the University of Houston. It is maintained to provide access for our users to the University of Houston System, other UH System campuses, and the Internet.
Backup: Regular backups are performed onsite and mirrored at a remote location. N.S. does not at this time archive files or email but will provide backups for any emails or files stored on supported servers. Backups are intended for the restoration of servers or systems in the event of a catastrophic failure.
TS maintains several servers for various campus services such as email, file storage and sharing, print services and other applications. Access to these services is controlled by the issuance of user ID’s and passwords. Faculty, staff and administrators obtain user ID’s by completing and submitting a UHV Faculty/Staff Account Application (Faculty/Staff application) to the Systems Administrator in TS. Student accounts are created by an automated process when the student applies to the university. Accounts are created with password protection to insure access security. Password guidelines (Password Guidelines) and Acceptable Use Policy for Technology Resources (UHV Administrative Policy and Procedure, G-2) are issued with the user ID and password.
TS writes and maintains in-house applications, integrates vendor-hosted and third-party applications, and provides data to various departments.
TS supplies and/or coordinates voice/telephone services for all of the University of Houston-Victoria campus. Telephone, Phone Mail and Long Distance services are provided for staff and faculty for approved UHV usage only. All these services are charged back to the employee's school or department.
Additional information and forms can be found at Telecommunication Services.
Training on Technology Topics
Group training sessions for faculty and staff will be organized by the Office of Training and Development. They will periodically provide a schedule of available sessions and information on how to register for those trainings. One-on-one trainings can be requested from Technology Services by contacting HelpDesk (ext 4399) and will be provided by qualified personnel as resources allow.
University-owned portable computing is supported in much the same way as desktop computing, with the exception of the location and connectivity of the equipment. The user is responsible for maintaining the equipment in good working order while traveling with the equipment. IT can provide assistance in getting connectivity at remote locations; but, it is advisable to get that information prior to traveling.
Philip Castille, Ph.D.
Next review date: July 2016
Origination: Technology Services