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Canvas Shared Services

Semester Setup Checklist

Below is the information to share with UHV Library and UHV student workers and lab assistants who are responsible for updating the software on lab computers (including the UHV Katy location, so please share this information with the appropriate contacts for these locations). 

Users Who Report Issues Using a Specific Browser

Check Status of Canvas: 

Compatible Canvas Browsers & Operating Systems:

Respondus LockDown Browser for Lab Computers:

Important UHV Semester Canvas Dates:

The UHV Summer 2024 semester begins Monday, June 3, 2024. Please review the important Summer 2024 semester information below regarding the UHV Canvas system.

The UHV Spring 2024 semester begins Tuesday, January 16, 2024. Please review the important Spring 2024 semester information below regarding the UHV Canvas system.

The UHV Fall 2023 semester begins Monday, August 28, 2023. Please review the important Fall 2023 semester information below regarding the UHV Canvas system.

Canvas Recommends Installing more than one Web Browser:

Logging into Canvas:

Before Using Canvas for the First Time:

Required on Lab Computers - Respondus LockDown Browser Lab Version:

Troubleshooting Respondus LockDown Browser:

  1. Launch the Respondus LockDown Browser (RLDB) application and click on the Help Center? icon that appears in the top, left menu area.  
  2. Click on the Run System Check button. 
  3. Wait for the system check results to complete for: (1) Bandwidth Test, (2) Latency Test, (3) Ports Check, (4) Flash Check, (5) Web Cam (optional) and (6) Microphone (optional). A green check should appear for all items.
  4. If there was an error or issue with Bandwidth, Latency, or Ports, the student will need to switch to a different wireless connection or stop using a wireless connection and switch to a wired connection and complete the steps above until there are no issues reported. 
  5. Once no issues are reported, students can click the Return to Course button to log into the Blackboard system and complete the RLDB test or quiz. 
  6. Confirm whether or not an upgrade is required for the RLDB application. Launch the RLDB application and click on the Information - Settings option (appears in the menu in the top toolbar as a small letter "i" surrounded by a circle). . 
  7. Click the Check for Newer Version button. Confirm whether or not a new version is available. If a newer version is available, follow the procedures on the screen to download and install the latest version of the RLDB application.
  8. If a newer version of the RLDB for lab computers is available, contact UHV Computer Labs Supervisor for more information (you can call the UHV Help Desk at (361)570-4399 for more information).

Required - VideoLAN:

Required - Adobe Reader:

Optional for Faculty/Instructor of Record - Respondus 4.0:

UHV Canvas FAQs:

Canvas FAQs are available at