Office of the Ombudsman
The Department of Education created an Office of the Ombudsman for students to contact when needing assistance with discrepancies about loan balances and payments, resolving issues related to consolidation, service quality, default status, bankruptcy, etc. If the student's loan issue is not resolved by the institution, lender or guarantee agency, they have the right to contact the Office of the Ombudsman. Contact information includes:U.S. Department of EducationFSA Ombudsman Group P.O. Box 1843Monticello, KY 42633 Toll Free: 1-877-557-2575 Fax: 606-396-4821 For more information, go to: http://studentaid.gov/repay-loans/disputes/prepare
You can also contact the Ombudsman through the Ombudsman Assistance online request.
The UHV Office of Financial Aid staff agree to follow the Financial Aid Standards of Conduct and Conflict of Interest Certification upon employment.