Progress Report Contact Process
The Progress Report is pulled every weekday morning. Once pulled, it is divided among the Success Coaches. Initial contact with students is typically made with 24-72 hours of receiving the Progress Report. Progress Reports are not meant to stop communication between professor and students.
Progress Report
First Progress Report Received
If Yes can pass with C or better
Initial Contact:
Second Attempt (1 week after no response from student regarding initial contact):
- Send letter to mailing address
- Postcard to Dorm, if the student lives on campus
Third Attempt (1 week after no response from student regarding second attempt):
- Call student
- Text student, if cell phone is listed
If Unclear or No
Initial Contact:
- Email & Phone Call
Second Attempt (1 week after no response from student regarding initial contact):
- Send letter to mailing address
- Postcard to Dorm, if the student lives on campus
- Text student, if cell phone is listed
Third Attempt (1 week after no response from student regarding second attempt):
- Call student
- Text student, if cell phone is listed
** FR & SO only **
Contact residents RA or get their picture from business services (if we don’t know what they look like) and find the student in a class or dorm room.
Second ASR Received
We will follow the same steps for the first ASR. However, if a student has not responded to us regarding the first ASR, we begin our initial contact with an email & phone call (or text).
ASR Meetings with Students
- Discuss ASR with student
- Find out the issue and target where we think the school can help (academic services/resources)
- Refer student to services/resources (Success Coach/advisor, tutoring center, writing center, instructor, workshop, counseling, etc.)
- Set up additional meetings to check in depending on the ASR
After Meetings with Students
- Update ASR System in PeopleSoft
- Pull ASR Reports every 2-3 weeks & send to instructors