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University of Houston-Victoria
School of Business Administration
Textbook Information

MKTG 4317-25057 Fall 2013

Course NumberMKTG 4317-25057
Course TitleServices Marketing
PrerequisitesMKTG 3303
InstructorLinda Hayes
OfficeBrazos Hall 322 (Sugar Land)
Phone 281-275-8854
Technical Assistance with

Textbook Information

Zeithaml, Bitner and Gremier, Services Marketing, 5th ed., McGraw-Hill Irwin, ISBN 978-007-3380933(Required)Also ISBN 007-3380938

Information on Buying Textbooks

The Victoria College Bookstore carries textbooks for all UHV SBA courses.

Students may use the publishing information posted above to order their textbooks from their favorite book vendor. However, before doing so you should find out what your vendor's anticipated shipping time is, and what their return policy is. Also, you should not write in or remove shrinkwrap from any textbook or materials you purchase from any vendor until the first class day in the event that

  • the vendor supplies you with the wrong edition of your text,
  • the course instructor is forced to make a late change to the required textbooks,
  • you are forced to make a last-minute change to your schedule due to missing prerequisites, or
  • your course is canceled due to low enrollment.

In addition, be aware that, on occasion, certain outside vendors may substitute an international version of a textbook for the version you have requested without notice. International versions of textbooks may be quite different from the editions we require.