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University of Houston - Victoria

University of Houston-Victoria

Student Solutions

Financial Aid FAQ

Jaguar Card/Payment Plans

Paying for College

FAFSA

Eligibility

Financial Aid Forms

Federal Award Descriptions

Miscellaneous Financial Aid

Computer Access

Financial Aid Application and Awarding Processes

Disbursement Information

Student Loans

FERPA

Federal Award Descriptions

Scholarships

Verification

Satisfactory Academic Progress

Veterans Benefits

    Jaguar Card/Payment Plans

  • What is the JAGUAR CARD? The University of Houston-Victoria has partnered with Higher One, a financial services company focused solely on higher education, to offer faster delivery of refunds to students. Higher One will help bring this new method for receiving refunds to UHV via the Jaguar Card. The Jaguar Card is designed to provide increased choice when it comes to receiving your refunds, including the “Easy Refund” method. Easy Refund is the fastest and easiest way to gain access to your refund money – literally the same day UHV releases it. With this service on the way to campus, it’s natural that you may have some questions. Below are answers to some of the most frequently asked questions about the Jaguar Card and the refund process.
    1. How are refunds from UHV delivered to students?

      To receive your refund, visit JaguarCard.com to activate your refund preference. Once your refund preference is selected, funds are sent from UHV to Higher One who then disburses them according to your selection. If you want the fastest access to your money, simply choose to have your refunds deposited directly into your OneAccount-an FDIC Insured checking account with no monthly fees offered by Higher One. Please Note: In order to receive a refund it’s required that you activate your refund preference at JaguarCard.com as soon as your card arrives in the mail.

    2. How Do I get my Jaguar Card?

      By mail at your mailing address on file with University of Houston-Victoria.

    3. I don’t think I will ever get a refund. Why is it important to select a refund preference?

      Although you might not currently expect a refund from UHV, we may have a refund for you in the future. After all, it may be necessary to drop a class, a class may be cancelled, or you may simply receive a scholarship or assistance you were not anticipating. Selecting your preferred method to receive refunds from UHV ensures you will always receive your refunds in a timely manner.

    4. What are my options for receiving my refunds?

      A. Easy Refund to the OneAccount (FASTEST)
      B. ACH Transfer to a 3rd Party Bank (FAST)
      C. Paper Check

    5. What exactly is the OneAccount?

      The OneAccount is a fully functioning FDIC Insured FREE CHECKING account that allows you to access your financial aid refunds quicker and easier than ever before. The OneAccount has no minimum balance, no monthly fees, and free internet banking features. You may also use the Jaguar Card to make purchases anywhere Debit MasterCard is accepted and withdraw cash with no fees at Higher One ATMs located on or around campus.

    6. Why have my refunds deposited directly to the OneAccount?

      A. Depositing your refund to the OneAccount, and selecting an Easy Refund is the fastest way to access your refund money.
      B. The Jaguar Card is a Debit MasterCard, NOT A CREDIT CARD. It can be used to make purchases at participating merchants that accept Debit MasterCard, get cash at ATMs, pay bills, and more.
      C. Parents and friends can easily send you money online via the Send Money feature.
      D. It’s FREE!

    7. How will I know when my refund has been direct deposited to my OneAccount?

      Higher One will send an email to the address you entered during activation when your refund has been deposited to your OneAccount. You can view the details of your OneAccount by accessing your statement online at JaguarCard.com, or by signing up to receive text messages sent directly to your cell phone with Mobile Alerts.

    8. Can I have my refund deposited to another bank account?

      Yes. You may have your refund deposited to the bank of your choice. In order to do so, select ACH transfer (to other bank) for your refund preference during the activation process and complete, print, and mail the required third party form to the designated address.


    • To learn more about the new Jaguar Card, please refer to the following link: http://www.learnaboutone.com
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  • I have to get my books before classes start. How can I get a book loan?
    • To request a book loan, go to your My UHV account and click on “Student Financials” then “Payment Plan” and then “Book Loan.” Book loan funds will be disbursed according to the refund preference you selected when activating your JaguarCard. For those who have selected the paper check option as a refund preference, please note checks are mailed on Mondays, Wednesdays and Fridays and the check will be mailed to the mailing address listed in the personal information section on my MyUHV account.
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  • How can I hold my classes until my financial aid is approved?
    • In order to hold your classes until your financial aid is approved, apply for a tuition loan. Go to MyUHV and click on “Student Financials” then “Payment Plan.” This loan will defer your tuition and fee payment deadline for 90 days during the fall/spring semester and 30 days during the summer.
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  • How can I purchase my books prior to financial aid disbursement?
    • The Bursar's office offers no interest, no fee book loans to help you purchase your books before the first day of class. The loans are available on a first-come, first-served basis. Please follow this link http://www.uhv.edu/Student_Solutions/Bursar/ApplyForLoans.aspx
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  • How do I pay for my tuition, fees and books while my financial aid is getting processed?
    • Due to the time restraint of peak processing, we may not have all of your financial aid available in time for the first class day. Due to the payment deadline quickly approaching, you may wish to consider making alternative payment arrangements such as an institutional tuition loan and/or book loan to get you started until aid may be available. The information can be found on our website at http://www.uhv.edu/Student_Solutions/Bursar/ApplyForLoans.aspx

    The concept behind this loan is a temporary solution until the Office of Financial Aid completes the processing of your Financial Aid request. If you are eligible for aid, once your aid is processed and disbursed, the money will be sent to the billing office. First, paying of your tuition and fees and loan(s), then the remainder, if any, will be sent to your Jaguar Card, or other method you set up.
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  • How do I get my financial aid refund?
    • Once your aid is disbursed, your student bill including tuition and fees will be paid first and then other institutional charges that remain. At that point, your overage, or refund, will be credited to your Higher One Account. Higher One manages the Jaguar Card. Approximately two weeks after you register, a Jaguar Card will be mailed to the address on file. You will need to go online and activate your card. Please go to the following page to activate it:
    https://jaguarcard.higheroneaccount.com/. From there, you will choose the path that you want your refund to go to. You may choose to have it direct deposited to your checking or savings account, deposited to the Jaguar Card—which works like a pre-paid debit card, or have a paper check mailed to the address on file. It’s personal preference. You do have to choose a path so that we can get your refund to you in a timely manner. Here is a webpage with additional information and frequently asked questions regarding the card and its uses. http://www.uhv.edu/student_solutions/jaguarcard/jaguarcardfaq.pdf

    If you have any additional questions regarding your Jaguar Card or refund please contact either the Bursar’s Office at 361-570-4813 or Student Solutions at: 361-573-0000 (Victoria area) Toll free 1-800-687-3738 (Outside Victoria).
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    Paying for College

  • How can I pay for college?
    • First of all, consider college costs which include enrollment fees and/or tuition, transportation, housing/food, books, expenses related to childcare or a disability (for some.) You can pay for these expenses using savings, help from family, earnings from working a full or part-time job, scholarship, financial aid from the government such as Pell Grants. After exhausting all these option, there are also federal loan programs to consider, but these should be considered only as a last resort.
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  • What is financial aid?
    • Financial Aid is money set aside by the Federal Government, the State and the institution to help people pay for a college education. Financial Aid can typically come in the form of scholarships, grants, work-study job or subsidized and unsubsidized loans. In order to have access to Financial Aid, you need to fill out the Free Application for Student Aid, or FAFSA. Annually, complete a UHV Scholarship Application in order to be considered for institutional scholarships.
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  • Will financial aid pay for all my expenses?
    • Financial aid is intended to bridge the gap between what you and your family can afford to pay for college and the cost of college. If you qualify for financial aid, it may come in the form of grants, possibly a scholarship, work-study job and loans. Except in cases of exceptional need, financial aid typically covers only a portion of the cost of college expenses. Click on the Financial Aid Estimator at www.uhv.edu/ofa to do an estimate of your financial aid award eligibility.
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    FAFSA

  • What is UHV’s school code?
    • Our school code is 013231
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  • What is the FAFSA?
    • The FAFSA stands for Free Application for Federal Student Aid. You need to fill out the FAFSA to be eligible for grant, fee waivers, work-study jobs and student loans. The online FAFSA application is easy to complete. The computer program will walk you through all the questions you need to answer. Best of all, it won’t cost you anything to apply. The FAFSA can be found online at www.fafsa.ed.gov
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  • How do I fill out the FAFSA?
    • Apply for financial aid by filling out the Free Application for Federal Student Aid at www.fafsa.ed.gov. Once you complete the FAFSA, a financial aid officer will review your application, and you will then be notified if you qualify for financial aid. If you do not have internet access at home, you may be able to access the Internet on a campus computer or at a local library.
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  • When should I fill out the FAFSA to apply for financial aid?
    • The Free Application for Federal Student Aid (FAFSA) is available on January 1st. You should apply early even if you are not planning to start school until the summer or fall. This way you can figure out how you are going to pay for school before it begins. The latest date a student can apply for financial aid is June 30th of the following year (for example June 30, 2011 for academic year 2010-2011). However, a student must have a valid FAFSA Application data/paper SAR (student aid report) at the institution prior to the last day of enrollment at that campus to be considered for payment.
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  • Do I have to complete a new FAFSA every year?
    • Yes, you must apply for Financial Aid each year. You can apply online at www.fafsa.ed.gov. To complete your application, you will need a pin number to electronically sign your FAFSA. This is to ensure your privacy and security. You can obtain your pin at http://www.pin.edu.gov. Finally, you should know that the FAFSA is available every year beginning January 1st. You are encouraged to apply early.
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  • Why do I have to include my parent's income on my FAFSA?
    • For FAFSA purposes, a student is independent only if he/she can answer “YES” to one of the following questions:

    • Are you 24 years old?
    • At the beginning of the school year, will you be working on a master’s or doctorate degree?
    • As of today, are you married?
    • Do you have children who received more than half of their support from you?
    • Do you have dependents, other than your children or spouse, who live with you and who receive more than half of their support from you?
    • Are both of your parent deceased, or were you a ward or dependent of the court until age 18?
    • Are you a veteran of the U.S. Armed Forces?
    • Are you currently serving on active duty in the Armed Forces other than training?
    • Are you currently serving on active duty in the Armed Forces other than training?
    • Are you an emancipated minor as determined by a court in your state?
    • Are you in a legal guardianship as determined by a court in your state?
    • Did your high school or school district homeless liaison determine that you were an unaccompanied youth who was homeless?
    • Did a director of an emergency shelter program determine that you were an unaccompanied youth who was homeless?
    • Did the director of a runaway or homeless youth basic center or transitional living program determine that you were an unaccompanied youth who was homeless or self-supporting and at risk of being homeless?

    If you answered “Yes” to any of these questions, then you will be considered “independent” for the FAFSA.
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  • Am I independent for the FAFSA?
    • You are an “independent” student if you answer “YES” to any of the following questions:
    • Are you 24 years old?
    • At the beginning of the school year, will you be working on a master’s or doctorate program?
    • As of today, are you married?
    • Do you have children who received more than half of their support from you?
    • Do you have dependents, other than your children or spouse, who live with you and who receive more than half of their support from you?
    • Are both of your parents decreased, or were you a ward or dependent of the court until age 18?
    • Are you a veteran of the U.S. Armed Forces?
    • Are you currently serving on active duty in the Armed Forces other than training?
    • Are you an emancipated minor as determined by a court in your state?
    • Are you in a legal guardianship as determined by a court in your state?
    • Did your high school or school district homeless liaison determine that you were an unaccompanied youth who was homeless?
    • Did a director of an emergency shelter program determine that you were an unaccompanied youth who was homeless?
    • Did the director of a runaway or homeless youth basic center or transitional living program determine that you were an unaccompanied youth who was homeless or self-supporting and at risk of being homeless?

    If you answered "Yes" to any of these questions, then you will be considered “independent” for the FAFSA.
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  • How can I fill out my FAFSA if my parents do not file taxes?
    • If your parents filed a foreign return, they will convert all figures to U.S. dollars, using the exchange rate that is in effect today. Daily exchange rates can be viewed at the Federal Reserve Statistical Release Website.

    If your parents file no return, there is a section on the FAFSA where your parents can select the "Will Not File" option. They will then be directed to the wages/earnings question where they can indicate how much they earned. If there are no earnings, they should go to the Worksheet to see if any items apply there. Return to top
  • Who can I include in my household size? May I include my significant other?
    • Independent students may only include their spouse and/or dependents for whom they provide more than 50% support during the year. Dependent students must include their parents and any persons for whom their parents provide more than 50% support during the year.
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  • What if my financial situation has changed since I filled out my FAFSA?
    • If your family income will change for the coming year, you may fill out a “Special Consideration Form” by going to the following link: www.uhv.edu/ofa/forms.aspx. This form needs to be submitted to the UHV Financial Aid Office after you file your FAFSA and submit all your documentation supporting the special circumstances. You may fax this to 361-580-5555. Based upon the information you provide, the Financial Aid staff may use estimated income to determine eligibility for programs. Adjusted Gross Income can also be reduced because of loss of income, unusual medical expenses, K-12 school tuition costs, the support of an extended family member that does not reside with the family, or unusual debt related to a bankruptcy, adoption, divorce, etc. The student's cost of attendance budget can be increased due to a computer purchase or other related educational expenses.
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  • I completed my FAFSA over four weeks ago, but have not heard anything. What is the next step?
    • If you have not received a Student Aid Report (SAR), you should call the Federal Student Aid Information Center at 1-800-4FED-AID. You will have to provide them with your date of birth and Social Security number so that your identity can be verified. You can also write to: Federal Student Aid Programs P. O. Box 4038 Washington, DC 52243-4038. The Office of Financial Aid corresponds with financial aid applicants via his/her UHV student email account. Students are encouraged to check their email on a weekly basis. Students can also view his/her financial aid status in MyUHV Self-Service.
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  • I lost my tax information. What should I do?
    • You can contact the IRS at 1-800-829-1040 to request a free copy of your tax information. If a tax preparer submitted your taxes for you, contact him or her to get a copy of what was submitted.
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  • I did not file a tax return last year because my income was too low. Can I still submit a FAFSA?
    • Yes. You can still apply for financial aid using the FAFSA even if you did not file a tax return because your income was too low. When filing out the FAFSA, you must indicate that you did not file taxes. You must also indicate how much you earned for the year.
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  • I do not think I will qualify for financial aid. Should I apply anyway?
    • Yes, you should apply. Do not assume that you will not qualify for financial aid. Every year, many students, who otherwise would have received financial aid, fail to apply.
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    Eligibility

  • How do I know if I qualify for Financial Aid?
    • You should complete the FAFSA even if you think you may not qualify for federal financial aid. The FAFSA is the key to unlocking financial aid in the form of grants, work-study, and loans. In order to be considered eligible for these programs, you must meet the following eligibility requirements:
    • You must have a high school diploma, General Education Development (or equivalency), or have passed an independently administered “Ability to Benefit” test approved by the U.S. Department of Education.
    • You must be enrolled in an eligible program of study.
    • You must be a U.S. citizen or eligible non-citizen.
    • You must submit all required forms and documents requested by the Financial Aid Office.
    • You must meet and maintain satisfactory academic progress requirements for financial aid.
    • You must have financial need (except in the case of unsubsidized loans), as demonstrated by a completed FAFSA and financial aid office review.
    • You must be in compliance with the Selective Service if you are a male. For males between 18 and 25 years of age, you must be registered.
    • You do not owe a refund or repayment on a federal grant.
    • You cannot be in default on a federal education loan.
    • You must have a valid Social Security number. If you are a dependent student, your parent is not required to have a valid Social Security Numbe
    • You have not been convicted of possession or selling illegal drugs while enrolled and receiving federal financial aid.

    If you meet all of these criteria, you are encouraged to fill out the FAFSA. There are a tremendous number of federal resources available, and the FAFSA is the key to unlocking these funds!
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  • Do I need to be admitted to UHV before I can apply for financial aid?
    • No, you do not have to be admitted in order to apply for financial aid; however, you must be admitted in order to be considered for financial aid awards. You do have to be admitted and registered for classes to receive financial aid.
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  • Do I have to be enrolled full-time to receive financial aid?
    • No. You do not have to be enrolled full-time to receive most forms of Financial Aid. Please be aware though that some grant and loan programs do require students to be enrolled at least half-time or full-time in order to be eligible. In some cases, if you are eligible for Financial Aid, the amount of aid you receive will be determined by the number of hours you are enrolled in.
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  • How do I apply for a Pell Grant and other types of financial aid?
    • You must complete the FAFSA and submit any additional documentation necessary to verify eligibility for the Pell Grant.
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  • I am a non-U.S. citizen. Am I eligible for federal financial aid?
    • If you are not a U.S. Citizen, you still may be eligible for Federal Financial Aid if you are determined to be an eligible non-citizen. The following types of non-citizens are eligible for federal financial aid:

    U.S. Permanent Residents with a Permanent Resident Card (I-551) or Conditional Permanent Residents (I-551C) or those with an Arrival-Departure Record (I-94) showing the designations of Refugee, Asylum Granted, Parole or Cuban-Haitian Entrant or those with an Immigration Court document approving Asylum or documentation of entering the U.S. under provisions of the Victims of Trafficking and Violence Protection Act are eligible for federal financial aid.
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  • Are international students eligible to receive state or federal financial aid?
    • No. International students are not eligible for federal and state financial aid programs. There are, however, a number of privately funded scholarship programs for International students. One useful website for international students is www.iefa.org.
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  • If I am an International Student, what financial aid can I apply for?
    • The first step that you would need to complete is applying for Admissions for the program you wish to pursue. Please follow this link to review all the requirements for new international students. http://www.uhv.edu/oar/International.aspx. Please review all the policies and procedures for applying.

    Once you are accepted into the University of Houston-Victoria, our office can determine if you are eligible for any scholarships. International students are not eligible for Federal or State Aid, but may be eligible for merit based scholarships, determined by fund availability and GPA, etc… You can apply for scholarships by going to this link: http://www.uhv.edu/ofa/forms.aspx and look for the 2010-2011 UHV Scholarship Application.

    Please understand that scholarships are not guaranteed, and we cannot “pre-qualify” you for scholarships. When applying, you will need a 7 digit student ID number and password that the Office of Admissions and Records will give you upon acceptance into the University.

    Please feel free to contact our office if you have any questions. Admissions can be reached by e-mailing: admissionsandrecords@uhv.edu. Thank you for choosing UHV.
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  • I am an International student. Will you send me a packet of UHV information?
    • I would recommend reviewing our website, http://www.uhv.edu for all the information. Since the website is so detailed, all of your questions should be answered. I will include some valuable links that may help you in your search. International Student General Info: http://www.uhv.edu/oar/international.aspx. This link will provide you with all the information regarding International students, requirements, deadlines, etc. I would recommend starting on this page first, going through all the links on the left hand side regarding academic programs, admissions, forms etc…

    The first step that you would need to complete is applying for Admissions for the program you wish to pursue. Please follow this link to review all the requirements for new international students. http://www.uhv.edu/oar/International.aspx. Please review all the policies and procedures for applying.

    Once you are accepted into the University of Houston-Victoria, our office can determine if you are eligible for any scholarships. International students are not eligible for Federal or State Aid, but may be eligible for merit based scholarships, determined by fund availability and GPA, etc. You can apply for scholarships by going to this link: http://www.uhv.edu/ofa/forms.aspx and look for the 2010-2011 UHV Scholarship Application. Please understand that scholarships are not guaranteed, and we cannot “pre-qualify” you for scholarships. When applying, you will need a 7 digit student ID number and password that the Office of Admissions and Records will give you upon acceptance into the University.

    Please feel free to contact our office if you have any questions. Admissions can be reached by e-mailing: admissionsandrecords@uhv.edu . Thank you for choosing UHV.
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    Financial Aid Forms

  • What is the procedure for submitting Naturalization/citizenship paperwork?
    • The procedure for submitting Citizenship and related documentation is to bring your documents to the most conveniently located campus (SugarLand, Cinco or Victoria). The Administrator will copy your document for you and stamp it “copied from original”. This stamp is required to ensure authenticity of your document to satisfy Federal purposes. The Administrator from the campus will interoffice mail or fax the certified document to us.
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  • I submitted my citizenship documentation. Why is it still marked as Not Received?
    • We received your certificate of citizenship. However, we cannot accept this documentation because our regulations require us to have a copy that is stamped “copied from original”. The procedure is for you to visit the campus closest to you--Sugar Land, Cinco Ranch, or Victoria. Ask the administrator to make a copy of your document and ask them to stamp it “copied from original” and either fax it to 361-580-5555 or interoffice mail it to our campus.

    I apologize for any inconvenience this may cause you. However, this measure ensures the authenticity of the document for federal purposes.
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  • What is a Consortium Agreement?
    • What the Consortium Agreement does is allow you to be primarily enrolled at UHV and one of five schools that we carry an agreement with. The schools we have a Consortium Agreement with are: Austin Community College, Houston Community College, Coastal Bend College, Wharton County Jr. College and Victoria College. The way that a Consortium works is UHV hosts your financial aid and you will enroll for the classes that you plan to take at UHV and also register for the classes you plan to take at the Consortium school. You will need to pay for or make payment arrangements with the other school. *Students can only receive federal financial aid at one school. * At that point, you will submit a 2010-2011 Consortium Agreement form which can be found by following this link: http://www.uhv.edu/ofa/2010_forms/Consortium_Agreement.pdf . Fill out the form and submit it to us by fax 361-580-5555, scan and email to finaid@uhv.edu or regular mail. PLEASE include the paid fee receipt or payment plan agreement and a copy of your class schedule for the other school that gives the course number and description of the class you are taking. First, talk to your degree plan advisor ahead of time so that you are sure that the course you want to take will be accepted toward your degree plan.

    Once we receive your Consortium Agreement and verify the information with the host school (ACC, HCC, VC, CBC or WCJC) we will add the amount of hours that you are taking at the other school plus the amount of hours you are enrolled for here at UHV and award you based on that status. For example, if you are taking 6 hours here at UHV and 6 hours at Victoria College we will award you for full-time status—12 hours. So all the aid we offer you would be the maximum eligibility.
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  • What do I do if I have a Post-baccalaureate Form or Graduate discrepancy on my to do list?
    • In regards to your issue of the graduate discrepancy, I reviewed your FAFSA and your status on it is ___________. Admissions has your status as _________. If you are seeking a 2nd Bachelors Degree for admissions, please fax us the 2010-2011 Post-Baccalaureate Certification Form to 361-580-5555. This link should take you directly there: http://www.uhv.edu/ofa/2010_forms/Post-Baccalaureate_Cert_Form.pdf . If you have any trouble with the link, go to http://www.uhv.edu , click financial aid on the left hand side under Resources. Then, select the Forms link. Look under the 2010-2011 heading and select the Post-Baccalaureate Certification form. FAFSA corrections may be necessary to accurately reflect your educational level (5th year).

    If you are a Graduate degree-seeking student, please ensure that Admissions Office has you accepted and updated in the computer. FAFSA corrections may need to be completed regarding your educational level (Graduate).
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    Federal Award Descriptions

  • What is the difference between a grant and a loan?
    • A grant does not have to be paid back. It is the best type of aid you can receive. A loan, on the other hand, must be re-paid with interest over a period of years. Loans should be considered only after exhausting other options. It is important to remember that while grants are a great form of financial assistance, they do require you to fulfill certain responsibilities – such as staying in school and getting good grades. You may need to repay a grant if you reduce enrollment or withdraw from all courses during the semester after receiving financial aid.
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  • What is a Pell Grant?
    • Pell Grants are federally-funded, need-based, cash grants given to undergraduate students to help pay for college. Pell Grants can be awarded up to approximately $5,550 (2010-2011 aid year) per scheduled award based on need and enrollment status. A Pell Grant does not have to be paid back, but a FAFSA has to be completed before being considered for this grant. Students may be eligible to receive up to two scheduled Pell Grants per year.
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  • What is a FSEOG or Federal Supplemental Educational Opportunity Grant?
    • The FSEOG is a grant for Pell-eligible students with the lowest Expected Family Contributions (EFCs). Funds are limited, so apply early. In order to be considered, a FAFSA has to be submitted and the student must have one of the lowest Expected Family Contributions and be enrolled at least half-time.
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  • How do I qualify for an Academic Competitiveness Grant?
    • The Academic Competitiveness Grant, or ACG, provides up to $750 for the first year of undergraduate study and up to $1,300 for the second year of undergraduate study. To be eligible for each academic year, a student must meet the following eligibility requirements:
    • Be a U.S. citizen or eligible non-citizen;
    • Be a Federal Pell-Grant recipient;
    • Be enrolled at least half-time in a degree program;
    • Be enrolled in the first or second academic year of his or her program of study at a two-year or four-year degree-granting institution;
    • Be enrolled in a one-year or two-year certificate program if the student is attending a two-year or four-year degree granting institution;
    • Have completed a rigorous secondary school program of study;
    • If a first-year student, not have been previously enrolled in an undergraduate program; and
    • If a second-year student, have at least a cumulative 3.0 grade point average on a 4.0 scale for the first academic year.

    For more information about the ACG, please visit the Federal Student Aid website or click on the following link: http://studentaid.ed.gov
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  • What is a SMART Grant and how can I qualify?
    • The term SMART Grant is another way of saying the National Science and Mathematics Access to Retain Talent Grant. The SMART Grant is for up to $4,000. To be eligible for a SMART Grant, a student must be:
    • In their 3rd or 4th year of undergraduate study
    • Be Pell Grant Eligible
    • Be majoring in physical, life, or computer sciences, mathematics, technology, or engineering or in a foreign language determined critical to national security
    • Have at least a 3.0 G.P.A. in coursework required for their major
    • Be a U.S. Citizen
    • Be enrolled in a 4-year degree granting institution
    • Be enrolled at least 1/2 time
    • Must complete a FAFSA

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  • What is a Federal Work-Study job?
    • Federal Work-Study is a program that provides jobs for students who demonstrate financial need. Eligible students are placed into work-study jobs, usually on campus. To be considered for a Federal Work-Study job, you must complete a FAFSA and a Student Employment Application.
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  • What is the Direct Loan Program and what are the benefits?
    • The Direct Loan Program is one of the Federal Student Aid programs offered by the U.S. Department of Education. Students may have their loan approved as early as 24 hours after applying instead of waiting for a week. UHV students who already have loans through the FFEL program can consolidate the loans through a Federal Deposit Consolidation Loan. In order for students to participate in the Direct Loan Program, students must do the following:
    • Students must accept their loan awards through My UHV Self-Service
    • Students must have a valid Direct Loan Master Promissory Note on file with the U.S. Department of Education. Direct Loan Electronic Master Promissory Note located at https://studentloans.gov.
    • Students must complete a Direct Loan Entrance Counseling online session if they are first-time loan-borrowers. The website to complete the entrance counseling session is https://studentloans.gov.

    For more information about the Direct Loan application process, go to http://www.uhv.edu/ofa/fedloans.aspx
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    Miscellaneous Financial Aid

  • May I transfer my financial aid from my old school to UHV?
    • Your financial aid does not transfer from one school to another. UHV must receive your FAFSA information to determine what types of aid you may receive. You may be eligible for some of the same types of aid you received at your previous school.
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  • Will financial aid help me with out-of-state tuition costs?
    • Depending on your financial situation, you may be eligible to receive federal or institutional financial aid in the form of scholarships, grants, work study and loans to cover the costs associated with attending college. If you choose to attend a college located outside of your home state, you may incur higher costs of tuition, as many states charge higher rates to out-of-state residents. While financial aid may help off-set these higher costs, you are likely to still have to cover much of the additional cost – if there is any – of being a resident of another state. Click on the Financial Aid Estimator at http://www.uhv.edu/ofa to do an estimate of your financial aid award eligibility.
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  • Can I receive financial aid at more than one college?
    • If you are attending more than one college at the same time, you can only receive Federal Financial Aid at one of the colleges. However, if you transfer from one college to another during the year, you are eligible for financial aid at both colleges, as long as you apply for financial aid at each college separately. UHV offers a Consortium Agreement for students who are co-enrolled at UHV and VC, WCJC, HCC, ACC, or CBC. Each semester a student co-enrolls, he/she can get financial aid for the classes at both campuses as long as the course is necessary for thestudent’s UHV degree plan.
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  • Do you offer financial aid during the summer? Will I have to complete a new FAFSA?
    • Yes, financial aid is offered for summer. You must fill out the UHV Summer Aid Application online in My UHV account. When you click “Save” this form will be submitted to the Financial Aid Office. If you completed a FAFSA for the fall and/or spring semester, you do not need to complete another FAFSA for the summer. However, a FAFSA is required to be on file, along with the summer aid online form before you can be awarded financial aid for summer.
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  • What is an award notification letter?
    • An Award Notification Letter is a letter notifying financial aid applicants of the types and amounts of aid offered, as well as the responsibility and conditions of each award. UHV sends financial aid notifications to the student’s UHV email account.
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  • Do I have to accept my loans again for the spring?
    • If, at the beginning of the school year, you accepted your loans for the fall and spring semesters, you do not need to accept them again. However, any time a new loan is added to the student’s financial aid package, the student must accept, modify or decline the award in MyUHV.
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  • Where can I go to find out about important dates and deadlines?
    • You may want to consider "bookmarking" http://www.uhv.edu/student_solutions in your browser. It has quite a bit of information that ranges from financial aid, admissions, payment arrangements, registering for classes, viewing a calendar of important dates within the University, etc… You may find this tool quite useful. UHV has a wonderful campus-wide calendar you may want to bookmark as well. Here is the link: http://www.uhv.edu/oar/calendar.aspx . If the link doesn’t cooperate, here is the path, go to http://www.uhv.edu , look in the lower left hand corner under “resources”, the 7th option down the list “Dates and Deadlines” is the link to select. That will take you to the calendar for all the important dates, deadlines and events for the University.
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    Computer Access

  • How do I reset my UHV Email password?
    • UHV Self-Service Password Recovery Site:
    The UHV Self-Service Password Recovery site enables you to reset your password on your UHV account. Your UHV account is the account you are currently using to access your UHV email. Your UHV account also provides access to computers in labs, Blackboard online courses, and the library online databases.

    With the UHV Self-Service Password Recovery site you set up password recovery questions which will then allow you to reset your password on your UHV account should you forget your password in the future. You must set up these questions up in advance. If you have not set up your password recovery questions and forget your password, you will need to contact the Help Desk to get your password reset. If you haven’t already done so, please take a few moments now to set up your password recovery questions.

    Set up your password recovery questions by connecting to: http://idhelp.uhv.edu. Before proceeding with the next steps, please bookmark this site. Next select "Setup Password Recovery Questions". Login using your UHV username and password. Please note that you do not enter "uhv\" on this login page. Select two of the questions, enter the appropriate answers, and click "Save".

    Should you forget your password in the future, connect to the UHV Self-Service Password Recovery site as shown above, and select "Reset Forgotten Password". You will be required to enter a new password and provide the answers to the questions you previously selected.

    You may also access the UHV Self-Service Password Recovery site from the "Forgot Password" link on the Information Technology web pages. If you have any questions, please contact the Help Desk at HelpDesk@uhv.edu or (361) 570-4399 or 1-877-970-4848 ext 4399.
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  • How do I check my UHV email?
    • Please check your UHV email address for specific information regarding your account. If you need help in accessing your e-mail, please go to: http://www.uhv.edu/it/Student/login_tip.aspx . There are helpful tips to assist you if you have questions regarding your password, etc. If I.T. resets your password for you and gives you a temporary password, you will need to make sure that you change your password once you are in your account to something that you will remember easily.

    You may want to consider "bookmarking" http://www.uhv.edu/student_solutions in your browser. It has quite a bit of information that ranges from financial aid, admissions, payment arrangements, registering for classes, viewing a calendar of important dates within the University, etc. You may find this tool quite useful.
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    Financial Aid Application and Awarding Processes

  • I just applied for admission and am not fully admitted yet. When will my financial aid application be reviewed?
    • I show that Admissions is reviewing your application, and at this time your file is still incomplete. Financial Aid must wait until a student is fully admitted into the University before we are able to process financial aid. Once this process is complete we can review your eligibility for scholarships, loans etc.

    Our scholarship application is available online at http://www.uhv.edu/ofa/forms.aspx. You are looking for the 2010-2011 UHV Scholarship Application. (You will see that the priority handling deadline had expired on October 15th. Please submit the application regardless. There is always the possibility of receiving one. Also, if you will be attending in the Summer of 2011, you would be ahead of the Summer Deadline.) Regarding student loans/Pell/State Grants etc… Please go to http://www.fafsa.gov and have a copy of your 2009 1040 income tax forms and w-2’s, as well as any other income received such as child support etc... available when completing the FAFSA. I would recommend that you fill one out even if you don’t think you’ll qualify. A FAFSA stands for Free Application for Federal Student Aid. The FAFSA is the general application required to be considered for grants, loans and our need based scholarships.

    Once you are fully admitted, our software will import your FAFSA from the Department of Education. We will review your eligibility in a process called packaging which means that we will determine how much of which types of aid you are eligible for. If awarded aid, you will then receive an e-mail at your UHV email account to notify you that you have award(s) to accept. You will then log in to MyUHV—UHV Self-Service, using your 7 digit student ID and password, click on financial aid and “Accept/Decline Awards”. Once your awards have been accepted on your end, we will process the award, and send the funding to the Bursar’s office to credit your account for any tuition and fees that you may owe (the first week of class).

    Once your awards have been accepted, you won’t have to worry about the payment deadline. The Bursar’s Office will show that you would have “pending aid” and exempt you from the payment deadline. Any overage will then be credited to your Jaguar Card (or other method that you chose such as ACH to your checking/savings account or paper check). You can use those funds for your books, housing, etc. Remember, the first possible day of disbursement is the first class day. If you need assistance in purchasing books, you may apply for the institutional no interest book loan. You can then get your books ahead of time and your aid may pay your book loan.

    Go to http://www.uhv.edu/oar and click on “calendar of important dates” which will give you the dates of when the book loans become available, etc.

    First time Direct Loan borrowers will need to go to http://www.studentloans.gov after you have accepted your loans to complete your Entrance Counseling and Electronic Master Promissory Note.
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  • How do I check my "to do list"?
    • You can check your "to-do list" by going to http://www.uhv.edu/student_solutions/Financial/ToDoList.aspx . You will log in to MyUHV using your 7 digit student ID and password you selected. If you need help getting in, contact I.T. at 361-570-4399. They will reset your password to allow for log in. Remember, the log in they give you is only good for 24 hours, so immediately change your password to something easy to remember. Once you are in to MyUHV, choose UHV Self Service. Click on Financial Aid. Choose "To-Do List" from the screen.

    You may want to consider "bookmarking" http://www.uhv.edu/student_solutions in your browser. It has quite a bit of information that ranges from financial aid, admissions, payment arrangements, registering for classes, viewing a calendar of important dates within the University etc. You may find this tool quite useful.
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  • How do I accept my financial aid awards?
    • Please go to www.uhv.edu and click on MyUHV (UHV self-service). Make sure you are NOT in Blackboard. Here are the instructions for accepting your award.

    Accepting/Declining Financial Aid Awards
    You will receive a Financial Aid Award Notice in your UHV student Email account.
    1. Log in to MyUHV and choose UHV Self Service.
    2. Choose Financial Aid in the Learner Services area.
    3. Choose Accept/Decline Awards.
    4. Choose the aid year that you wish to view.
    5. You will be prompted to read the Student Disclosure. Once you have read the disclosure, choose OK.
    6. You can accept or decline the awards and, in some cases, modify the awards.
    7. After you choose Submit, you'll need to read Student Rights and Responsibilities carefully and choose Yes to continue submitting.
    8. A screen will appear that indicates that your submission was successful.

    You may be offered the maximum amount of loans that you are eligible for along with any grants or scholarships if you qualified for those. You will receive an email at your UHV e-mail account advising you that you have awards to view and accept or decline. When you see the loan award, you can accept it and reduce the loan amount right there if you were awarded more loan than you need. Be sure to accept or decline all awards. If you aren’t interested in a particular award, please click the decline button. This way, you will not receive e-mails and post card notifications that you have an award to accept/decline. If you decide at a later time that you need that money, you can request it via a loan request form from our website (http://www.uhv.edu/ofa/forms.aspx ).
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  • What is the awarding process?
    • Once we have all the requested information required to process the FAFSA/Financial Aid, you will be placed in queue for packaging. This means that we will determine how much of and which types of aid you are eligible for. You will then receive an e-mail at your UHV email account to notify you that you have award(s) to accept. You will then log in to MyUHV—UHV self-service, using your 7 digit student ID and password, click on financial aid and “accept/decline awards”. Once your awards have been accepted on your end, we will process the award, and send the funding to the Bursar’s office to credit your account for any institutional charges, such as tuition and fees that you may owe (the first week of class). Once your awards have been accepted, you won’t have to worry about the payment deadline. The Bursar’s Office will show that you would have "pending aid" and exempt from the payment deadline. Any overage will then be credited to your Jaguar Card (or other method that you chose such as ACH to your checking account or a paper check). You can use those funds for your books, housing, etc… Remember, the first possible day of disbursement is the first class day. If you need assistance in purchasing books, you may apply for the institutional no interest book loan. You can then get your books ahead of time and your aid may pay your book loan. Go to www.uhv.edu/oar and click on "calendar of important dates" which will give you the dates of when the book loans become available, etc.
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  • I cannot accept awards in MyUHV. Am I doing something wrong?
    • No worries, you aren’t doing something wrong. We just aren’t finished with the awarding process yet. This is why you received the error message. We are still wrapping up our review for this batch of student awarding. When your awarding is complete, you will receive an email at your UHV email account advising you to accept your awards. Remember that the first possible disbursement date is the first day of class, and may be within the first week of classes before you receive your refund.

    Once your awards have been accepted on your end, we will process the award, and send the funding to the Bursar’s office to credit your account for any tuition and fees that you may owe (the first week of class). Once your awards have been accepted by you, you won’t have to worry about the payment deadline. The Bursar’s Office will show that you would have “pending aid” and exempt from the payment deadline. Any overage will then be credited to your Jaguar Card (or other method that you chose such as ACH to your checking account). You can use those funds for your books, housing etc. Remember, the first possible day of disbursement is the first class day. If you need assistance in purchasing books, you may apply for the institutional no interest book loan. You can then get your books ahead of time and your aid can pay your book loan. Go to www.uhv.edu/oar and click on "calendar of important dates" which will give you the dates of when the book loans become available, etc.

    NOTE: If you have received an email award notice, and cannot accept your awards, please contact our office at 361-570-4125 or 1-877-970-4848 x4125. A Financial Aid Representative will need to revalidate your account. While you are on the line, they will ask you to retry accepting your awards.
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  • How do I apply for Summer Financial Aid?
    • In regards to your summer enrollment, please follow these steps to apply for aid for the UHV summer 2011 semester.

    1. Log on to MyUHV. Your username is your student ID.
    2. Select the UHV self-service icon.
    3. Select the Financial Aid link from the navigation bar.
    4. Select the “UHV-Financial Aid Summer Form.”
    5. Read the provided information and complete the interactive form.
    *Please Note: You must check the checkbox within the interactive form to electronically sign.

    Reminder: For most aid, a student must be enrolled a minimum of half-time, in order to be eligible for federal financial aid.
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    Disbursement Information

  • When will my aid be disbursed?
    • Once your awards have been accepted on your end, we will process the award, and send the funding to the Bursar’s office to credit your account for any tuition and fees that you may owe (the first week of class). Once your awards have been accepted, you won’t have to worry about the payment deadline. The Bursar’s Office will show that you would have "pending aid" and essentially exempt you from the payment deadline. Any overage will then be credited to your Jaguar Card (or other method that you chose such as ACH to your checking account or paper check). You can use those funds for your books, housing etc. Remember, the first possible day of disbursement is the first class day. If you need assistance in purchasing books, you may apply for the institutional no interest book loan. You can then get your books ahead of time and your aid can pay your book loan. Go to http://www.uhv.edu/oar and click on "calendar of important dates" which will give you the dates of when the book loans become available, etc.

    If you accepted Direct Loans for the first time, please complete a Master Promissory Note and Direct Loan Entrance Counseling Session at https://studentloans.gov .

    Prior to disbursement, please review your “to-do list” to see if additional documentation is necessary.
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    Student Loans

  • Where can I go to complete the Direct loan eMPN and Entrance Counseling?
    • Go to https://www.studentloans.gov. In the upper left hand corner, you will see a green icon that says "sign in". Click that button. Next, it will prompt you to enter your Social Security Number, first two letters of your last name, date of birth and 4 digit PIN number that you used to "sign" your FAFSA (FAFSA PIN). Once you are into the website, it will give you four (4) options depending on what it is that you need to do. You will select the first bullet "Complete Entrance Counseling" which will take you through several pages to read and a quiz to take. You must pass the quiz and keep going through all the prompts until it gives you a "congratulations" page. Next, you will need to do the 3rd bullet for "Complete Master Promissory Note". This will go over all the terms and conditions of your loan(s) such as payment amounts, interest rates, etc… associated with your loan. You will fill out personal information as well as reference information. The loan counseling and eMPN (Electronic Master Promissory Note) that you need to complete are for Subsidized/Unsubsidized Loans. These are loans taken out in your (the students) name. Once you have received the "Congratulations" page and have been confirmed that your information has been submitted to the school, we will receive your file within 72 hours of completion. You will see the item come off of your “To-Do List” in MyUHV>Self-Service>Financial Aid>To Do List once we receive the information from the Department of Education.

    The PLUS loans are optional loans that your parent(s) takes out in their name on your behalf. Approval is based on their credit scores. The terms of these loans are very different. Discuss this with your parent if you need a PLUS loan. You are NOT required to take out a Parent PLUS Loan.

    If you have technical issues with http://www.studentloans.gov or please call 1-800-4FEDAID and they will be happy to assist you.
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  • Where do I go to complete the Direct Loan Entrance Counseling?
    • There is an item on your checklist that needs to be addressed. The item is Direct Loan Entrance Counseling. Please go to https://www.studentloans.gov . In the upper left hand corner of the screen you will log in to the green “sign in” box. It will ask for your social security number, the first two digits of your last name, date of birth and 4 digit FAFSA PIN number. You will want to choose the option of Subsidized/Unsubsidized Loans. Do not choose Plus, Grad or Parent loan options unless you have specifically applied for this type of loan. You will have to complete the entrance counseling before your aid can be disbursed.
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  • How do I request a student loan?
    • There was no loan money offered to you because you did not indicate that you were interested in student loans on your FAFSA or you declined all or part of the loan awarded to you. If you are interested in loans, please go to http://www.uhv.edu/ofa/forms.aspx and select the online or paper version of the "2010-2011 Federal Direct Loan Request/Cancellation Form". Fill it out and submit it to us at finaid@uhv.edu or fax it to us at 361-580-5555 if you do the paper version. If you don’t know how much you want or are eligible for, just put “max” in the loan amount requested box. Circle which type of loan(s) you would like. (HINT: Subsidized loans do not accrue interest during the time you are enrolled in school at least half time or for 6 months after you drop out, drop below half time or graduate. Unsubsidized Loans DO accrue interest during the time you are in school and your grace period as we just mentioned.) Regarding the box next to it that says “I request complete/partial cancellation….”

    Leave that box blank or write N/A in it because you wouldn’t be cancelling a loan. Lastly, indicate the semester you need a loan. If you want one for the full year (fall and spring) select that option. If you will only be attending one semester (for example, if you will be only attending fall, but not spring, then select fall 2010). Please note that if you are requesting a loan for the year-fall and spring, your award will be divided in two for each semester. For example, if you apply for, let’s say, a $2000.00 loan, you would get $1000 each semester. Also, your enrollment status (full, ¾ or ½ time) would need to stay the same to receive the same amount of loan funding. If your enrollment is less than what you had stated you would be enrolled for on FAFSA, your loan amount may be reduced to meet the new Cost of Attendance budget.
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  • How do I complete an eMPN for my subsidized/unsubsidized loans?
    • Go to https://www.studentloans.gov. Log in using the green “sign in” button in the upper left hand corner of the screen. From there, the sight will ask for the 4 digit pin number that was used to e-sign the FAFSA. Once signed in, you will need to complete the “Master Promissory Note” for Subsidized/Unsubsidized loans. IGNORE anything stating PLUS, Parent or Grad unless you are specifically applying for a Parent or Graduate PLUS Loan. Also, please do the “entrance counseling” for Subsidized/Unsubsidized loans. We will receive notification within 24-48 hours that the process was complete. It is necessary for first time Direct Loan student borrowers to complete the eMPN and Entrance counseling in order for the loans to disburse. This is a federal requirement.
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    FERPA

  • Why should I email requests via my Student email account?
    • Just a friendly reminder to please use your UHV e-mail address when contacting the University due to the FERPA (Family Educational Rights and Privacy Act). This procedure is designed to protect your information and privacy. If you e-mail us using a different account, we can only provide you with general information. If your request requires a specific response, we will email the response to your UHV e-mail address.

    You can access your e-mail at http://www.uhv.edu and clicking on the e-mail envelope icon. You will use your 7 digit student ID# and password you selected. If this would be your first time accessing your e-mail, you will be prompted with instructions on how to access your e-mail using a temporary password. We appreciate your understanding.
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    Federal Award Descriptions

  • What is a Parent Plus loan?
    • Since you are a dependant student (meaning your parents information was required for FAFSA), an option you have is for your parent to apply for a Parent PLUS Loan. The Parent PLUS Loan is a loan on your behalf taken out by your parent. It is based on credit. However, if your parent is denied due to credit, the government will approve a loan in your (student) name as an Unsubsidized loan. The first step is to have your parent complete the Parent PLUS Master Promissory Note at https://studentloans.gov .Once the request is processed, the PLUS loan will need to be accepted or declined or reduced in MyUHV Self-Service. Another option that is available to you is a personal loan from a lender of your choice.
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    Scholarships

  • What is a scholarship and how do I apply for one?
    • A scholarship is a financial award that does not have to be repaid based on the student’s performance in educational programs and/or financial need. You are encouraged to apply for UHV Scholarships by filling out the following form: UHV Scholarship Application. Only one application is necessary per aid year.
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    Verification

  • How are students selected for Verification?
    • Students are selected at random or by system edits at the U.S. Department of Education. If you are selected for verification, you must submit tax returns, W-2s, and other proof of data, such as a Schedule C or F, provided on the FAFSA. A quick response to any request for documentation will help expedite the student's application process.
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    Satisfactory Academic Progress

  • What does SAP stand for?
    • SAP stands for Satisfactory Academic Progress. In order to receive Financial Aid, there are certain rules and regulations that you must abide by, such as getting good grades, and staying enrolled in classes. These rules and regulations are the basis for a college’s Satisfactory Academic Policy. If you fall below the GPA required or withdraw from too many classes, you will be put on probation and Financial Aid will put stipulations that must be met. If you do not meet the stipulations required, you will be suspended and will not be given financial aid at all. UHV’s Satisfactory Academic Progress stipulations are:

      Grade Point Average Attempted vs. Completed Hours Ratio Maximum Time Frame
    Undergraduates 2.00 62% 180 attempted hours
    Post-baccalaureate 2.00 62% 90 attempted hours
    Graduates 3.00 67% 68 attempted hours

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  • What will happen to my financial aid if I drop a class?
    • There's a condition on all students receiving Financial Aid called Satisfactory Academic Progress (or SAP). There are three ways that you can get into trouble with SAP. One is your overall UHV GPA. The next is completion rate which is attempted hours vs. completed hours. The third is attempted hours toward your degree, or maximum time frame. Please follow this link to familiarize yourself with the policy and procedures of the UHV SAP policy http://www.uhv.edu/ofa/sap.aspx. Having said that, if you drop a class, it lowers your completion rate and increases your maximum time frame hours. If you fail a class, it lowers your GPA. So honestly, only you can decide if dropping makes the most sense. Even if the class doesn't go toward your degree, it still shows as attempted hours.

    Due to the SAP Policy, if a student does not make a 2.0 GPA for undergraduate work or 3.0 GPA for graduate work, or fall short in another area of SAP, they will be placed on "probation" for the next semester you attend. During this time, you are allowed to continue to receive financial aid, but you will need to use that semester to bring up your GPA or completion rate, whatever the case may be. If you don't meet the stipulations by the end of that semester, then you would be placed on "suspension" for the next semester you attend. During the "suspension period" you cannot receive financial aid. You can do an SAP appeal request if you have mitigating circumstances that kept you from being successful. The SAP Appeal's Committee understands that "life happens".

    In other words, if you can continue on and see how you do and need to go through the SAP process if necessary, we will do everything we can to work with you. If you talk to your advisor, and you haven't dropped any or not many classes, dropping that class may be the way to go. Just look at everything from each angle and make your decision from there.

    When students totally withdraw, federal financial aid may need to be reduced, causing a balance on the student’s UHV account. Please review the UHV Return to Title IV Policy. Here is a link: http://www.uhv.edu/ofa/R2T4.aspx .
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    Veterans Benefits

  • Are there financial aid programs for Veterans of the U.S. Armed Forces?
    • Yes, if you are a veteran or you are a dependent of a veteran, Veteran’s Education Benefits may be available to you. For more information, go to www.gibill.va.gov or call 1-888-442-4551 or contact the UHV VA certifying official at 361-570-4129.
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