|
UHV's
Compact with Texans
Overview
UH-Victoria is an
upper-level/graduate institution serving a largely rural area of
fifteen counties surrounding Victoria. It also plays a significant
role in the University of Houston System at Sugar Land off-campus teaching center. UH-Victoria is committed to effective teaching,
community outreach, collaboration with others, and responsiveness to
students. The university has systematic processes in place for
assessment, communications, and implementation with regard to
meeting these commitments.
Assessment Processes
-
A survey of
student satisfaction is conducted biennially, both
on-campus and at the teaching center in Sugar Land.
-
A survey of
alumni satisfaction is also conducted biennially.
-
Additionally, a survey
of student development needs has been conducted at the
teaching center in Sugar Land and will be repeated as
needed.
-
Student evaluation of
instruction is mandatory for every course and is used by the
academic schools in the annual evaluation of faculty performance.
Academic support units, such as the library and computer center,
as well as some administrative units, conduct periodic surveys of
user/customer satisfaction.
-
Each academic and
administrative unit submits annually an assessment report, and an
overall summary report is prepared and distributed.
-
The results of the
above surveys and the overall assessment report are reviewed at
least annually by the President’s Cabinet, as well as by the
appropriate academic and administrative units.
-
This assessment
information is fed into the planning and budgeting process that
occurs each spring. Assessment findings result in the development
of strategies and actions, as appropriate, with supporting budget
allocations.
Communication and
Resolution Processes
-
In addition to
conducting regular surveys, the institution maintains a suggestion
box both on-campus and at the center in Sugar Land. Each
suggestion or query is routed to the appropriate office for a
written response. These responses are then posted near the
suggestion box and put on the web site. Any follow-up actions are
noted. A summary report on these actions has been prepared and
distributed.
-
In an effort to
ascertain community needs for educational programs and related
services, the institution conducted a series of roundtables,
or focus groups, with diverse sectors of the regional community,
including commercial and nonprofit entities and including
different racial/ethnic representatives. These roundtables led to
the development of a regional Outreach Center,” which has received
line-item funding from the Texas Legislature. The roundtables will
be reconvened as needed to ensure that the university
understands and is responding to community needs.
-
The institution
maintains standard grievance and appeal procedures for students,
as well as for employees. These are communicated to all students
through university publications, particularly the "Student
Handbook.”
-
The institution makes
every effort to deal with appeals and grievances as promptly as
the nature of the concern and the nature of the relevant process
permit.
-
The university also
provides a question-and-answer column in the daily
newspaper, The Victoria Advocate.
Points of Contact
-
Students and other
members of the public who wish to get information or express
concerns may call a single number and be routed to the appropriate
office. Alternatively, if they know which office to contact, they
may do so directly, by telephone, email, in writing, or in
person.
-
Since universities are
by their nature, complex and decentralized operations, and since
accuracy is an important consideration, responses may occasionally
take some time. In those cases the university attempts to get as
clear an understanding of the problem as possible and then to get
back to the person as soon as possible with an authoritative
answer.
University Switchboard
(Telephone: 361/570-4848 or 800/970-4848, University Center
Kiosk)
By calling this number,
persons can be routed to the appropriate office for a response. More
than one transfer may be necessary to reach the most authoritative
source of information. If a response is not possible immediately,
callers may leave their name and number, along with an explanation
of their concern.
Academic Programs and
Services:
This division includes
all degree programs, related instruction, and learning support.
Academic Schools:
-
Arts & Sciences
(Telephone: 361/570-4201, Location: University West, second floor)
-
Business Administration
(Telephone: 361/570-4231, Location: University West, second floor)
-
Education & Human
Development (Telephone:
361/570-4261, Location: University West, second floor)
Services:
-
Academic Center
(Telephone: 361/570-4288, Location: University Center, first
floor)
-
Information
Technology
(Telephone: 361/570-4390, Location: University Center, second
floor)
-
Instructional Support
Services (Telephone: 361/570-428, University West, second
floor)
-
Library (Telephone:
361/570-4151 or 800/687-5006)
Student and Enrollment
Services:
This division oversees
admissions, registration, scholarships, work-study, and other forms
of financial aid, as well as student activities, career services,
and services for students with disabilities. It is generally the
starting point for any student appeals.
-
Admissions and Records
(Telephone: 361/570-4110, Location: University West, first floor)
-
Financial Aid
(Telephone: 361/570-4128, Location: University West, first floor)
-
Student
Recruitment/Relations
(Telephone: 361/570-4137, Location: University Center, first floor)
Administration and
Finance:
This divisions provides a
variety of services, including maintenance of campus facilities,
parking, campus safety, financial transactions, including billings
and collections, and financial reporting.
-
Business Services
(Telephone: 361/570-4858, Location: University West, first floor)
-
Facilities Services
(Telephone: 361/570-4804, Location: Facilities
Services-Outreach Building)
-
Finance
(Telephone: 361/570-4852, Location: University West, first floor)
-
Information Technology
(Telephone: 361/570-4390, Location: University Center, second
floor. This unit provides both academic and administrative
support.)
University Web Site:
Students and other
members of the public are welcome to visit UH-Victoria web site,
where they will find information on a variety of university
activities.
Web site: www.uhv.edu
Teaching Centers:
Students who attend
classes at the UH System teaching centers may also contact the
office staff there if they have questions or concerns. Their
inquiries will be addressed or appropriately routed.
Web site:
http://www.sugarland.uh.edu/
Web site:
http://www.cincoranch.uh.edu/
Customer Service
Representative:
Don Noel Smith, Ph.D.
Provost and Vice President for Academic Affairs
Telephone: 361/570-4321
Fax: 361/570-4314
E-mail:
smithd@uhv.edu
Updated: Spring 2005 |
