Office of the Ombudsman
The Department of Education created an Office of the Ombudsman for students to contact when disputing the terms of the loan. If the student disputes the terms of the loan in writing and it is not resolved by the institution, lender or guarantee agency, they have the right to contact the Office of the Ombudsman. Contact information includes:U.S. Department of Education FSA Ombudsman Group 830 First Street, N.E., Mail Stop 5144 Washington, D.C. 20202-5144 Toll Free: 877-557-2575 Fax: 202-275-0549 http://studentaid.gov/repay-loans/disputes/prepare
The UHV Office of Financial Aid staff agree to follow the Financial Aid Standards of Conduct and Conflict of Interest Certification upon employment.