Office of the Ombudsman
The Department of Education created an Office of the Ombudsman for students to contact when disputing the terms of the loan. If the student disputes the terms of the loan in writing and it is not resolved by the institution, lender or guarantee agency, they have the right to contact the Office of the Ombudsman. Contact information includes:
Student Financial Assistance
U.S. Department of Education
Office of the Ombudsman
830 First Street, N.E., 4th Floor
Washington, D.C. 20202-5144
Toll Free: (877) 557-2575
http://ombudsman.ed.gov/
The UHV Office of Financial Aid staff agree to follow the Financial Aid Standards of Conduct and Conflict of Interest Certification upon employment.


