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Email Frequently Asked Questions
In the examples below,
your-username is your seven-digit PeopleSoft (PS) ID.
Common
Problems
-
Some browsers pre-fill
the username field with mail.uhv.edu. If so, delete
it.
-
If there is no domain
field on the login screen, you must enter your
username as uhv\your-username. Make sure you
use the backslash (\), not the forward slash (/).
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On the Internet Service
Manager screen, you must enter Account as uhv\your-username.
Q.
My email was working last semester, but now I can’t
login.
A. New student accounts are created
with the passwords set to the students' date of birth
in the format of MMDDYYYY and are pre-expired.
Passwords on returning student accounts are not reset, but expire every 160 days. If you are a
new student with a pre-expired password or a returning
student with an expired password, you must change your
password in order to activate your account. To change
your password remotely via the web, see
Logging in via the web.
Q. When I try to change my password via the
web, it says that the parameter is incorrect.
A. On the
Internet Service Manager page, where you are prompted
to enter a new password, there is not a separate field
for domain. In order to specify the domain, you need
to enter your "Account" as:
uhv\your-username
Also, the new password
must be a minimum of eight characters, and you can not
re-use your previous nine passwords.
Q. I have tried to login to the library with
my username and date of birth as my password, but it
doesn’t work.
A. The Library uses your student account
for authentication. New student accounts are created with
pre-expired passwords. This means you must change your
password from your date of birth to a new password
before your account can be used to access the library.
Changing your password activates your account. To
change your password remotely via the web, you must
login to the Student Email Server. See
Logging In via the Web for instructions on
how to login and change your password.
Please note that
passwords on returning student accounts are not reset, but expire every 160 days.
If you are a
returning student with an expired password, you must
change your password in order to activate your
account. To change your password remotely via the web,
see Logging in Via the
Web.
See Also...
 Logging
in via the Web
Changing
Your Password
Using
POP3 Clients
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