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About Help Desk
The Help Desk is generally your first stop when you have questions about campus computing. The Help Desk provides assistance in solving your computing problems and to help you make the most effective use of the computing resources available. Hardware, software and peripheral support is provided to university administration, faculty and staff. Students are only offered support for software related issues. Support is provided at the UH- Victoria, UH System at Sugarland, and Cinco Ranch campuses. This includes the Small Business Development Center location and Regional Outreach and Facilities buildings. Users in off-site locations, such as home offices, are provided support via the telephone. If the problem cannot be resolved over the phone, the computer will need to be delivered to the UHV campus or the nearest University of Houston site.
Contacting the Help Desk
Location: Second floor, University Center,
Room 207: Managers offices
Room 203: HelpDesk Workroom
Phone: (361) 570-4399 (ext. 399)
Self help is also available
Check our online resources such as the
IT FAQ, which describe IT resources and services available on campus.
Hours: 8:00am to 5:00pm, Monday through Friday
Email:
HelpDesk@uhv.edu
For problems with your computer, keyboard, mouse or peripherals, call Help Desk. The clerk will answer your call. Every effort is made to answer all Help Desk calls. However, should you reach phonemail, leave a message describing your need on the voice mail system and someone will contact you as soon as possible.
If your need is urgent and the above mentioned procedure will not give sufficient results, contact the Information Technology office at 570-4390 or 570-4UHV ext.390.
See Also...
 Office Support
Supported Technology
Computer
Printers
Software
Scanners
Virus Protection
Recommended
Practices
File Back Up
Procedures
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