|
Telecom Procedure
Voice
The University of Houston –Victoria Information
Technology (IT), supplies and/or coordinates
voice/telephone services for all of the University of
Houston-Victoria campus.
All extension numbers are 3 digits long. They can
either be DID (Direct Inward Dialing) or non-DID
numbers. DID numbers are those that can be called from
outside the university, for example (361) 570-4389 is
extension 389. Non-DID numbers are extensions that can
only be reached directly from on campus or from a
transfer from within UHV, for example x611 or x410
Faculty and Staff Telephone Services
Equipment
IT provides telephone equipment to faculty/staff with
either single or multi-line digital services using
Optiset phones, a product of Siemens. Optiset phones
provide features such as: HOLD, CONFERENCE, FORWARD,
SPEAKER, TRANSFER, PICK. IT can provide analog
services when necessary for fax, modems and other
analog devices. IT only maintains the digital phones.
Maintenance of fax,
modem and other analog devices are the responsibility
of the department or school.
Long Distance
Long Distance (LD) Authorization Codes can be
requested by faculty and staff with an IT "Change in
Service" Work Order Request form located on the UHV>
website under Telecommunications. Long distance codes
can be restricted to LD calling within the United
States. Long distance authorization codes are provided
via the approval from the department head/School Dean.
PhoneMail
PhoneMail can be requested by faculty and staff with
an IT Work Order Request form. PhoneMail boxes come
with a capacity of 10 messages, including saved
messages. Additional storage space for PhoneMail boxes
is available upon request by dialing x389. Excessive
storage space requests may result in additional
charges to the department/school.
Telephone, Phone Mail
and Long Distance Services are provided for staff and
faculty for approved UHV usage only. All these
services are charged back to the employee's school or
department.
Requesting
Telecommunication Services
Requests for voice service should be coordinated with
the department head/School Dean. An approved Work
Order Request is required for a new, add or change in
services. Dial 389 to report service problems.
See
Also...
Decision Tree
Distribution List
Telecom
Request
UHV Phone List
alpha
dept
Accessing phone mail from off-campus
|
