General Questions:

My course isn't listed on My Blackboard page...

Courses won't be listed until the first day of the semester. Late registrations can delay access to your course for up to 24-48 hours after registration, during which time you would not see that course listed on your My Blackboard page. Note: Students dropped for non-payment are not loaded into online courses until payment arrangements are made and are required to go through the late registration process.

The course may also not be listed pending changes in the semester schedule or at the request of the instructor. If it is after the first day of the semester and you have not registered late, please contact your Online Support Technician to determine the cause of this problem.

My dropped courses are still listed on My Blackboard page...

Dropped courses may remain on your My Blackboard page until the end of the semester, but they will not be counted as a credit. Students may be denied access to the course, but will not be deleted from the system. You can hide the link in your course listing from the My Courses screen. Locate the Course List channel and click on its "Edit Course List" icon. Under the "Visibility" option, you can select the "Hide Link" option. 

Is my privacy protected in Blackboard?

Your grades, whether they are recorded for assignments, quizzes, graded discussions, etc. are only visible to the course instructor, teaching assistant (if applicable), and online support technicians. They are not visible to other students. Blackboard support staff are respectful of your privacy and only access courses as requested by the instructor. Your grades, discussion postings, and other information are not discussed openly with others.

While online courses are secure in that only those enrolled or associated with the course are given access, it is recommended that you exercise good judgment when posting or emailing confidential information, just as you would if sharing confidential information in a face-to-face classroom setting.

When opening a PDF it opens then suddenly closes.

If clicking links to PDF files in Internet Explorer causes Acrobat or Adobe Reader to start and then quit OR

Clicking a web link to a PDF file causes Internet Explorer to open a new window and Adobe Acrobat or Adobe Reader to start and then quit immediately. The new browser window also closes.

Solution: Upgrade to the latest version of Acrobat or Adobe Reader.

In Acrobat or Adobe Reader, choose Help > Check For Updates Now to install the update.

Alternately, you can download the update from the Adobe website:

-- For Adobe Reader or Acrobat, download the update from the Adobe website at www.adobe.com/downloads/ .

-- For the full installation of Adobe Reader, download from the Adobe website at: www.adobe.com/products/acrobat/readstep2.html . Make sure you do not install the the Google Toolbar (unselect the checkbox for this option when downloading the full installation of Adobe Reader).

How Do Students Access Documents on the old Blackboard System?

The Blackboard Vista 8 system will be available through the end of 2013.  UHV students who no longer have access to documents in the previous Blackboard Vista system can access these documents by contacting their School's Online Support Technician for assistance.