Attachment Problems:

I can't attach a file to my assignment

The process to attach a file from your computer to an assignment requires that a supported version of Java be installed on your computer. Please download the latest version of Sun Java.

Also, it is important that you do not use any special characters in the filename of the assignment file you are attempting to attach. The best rule of thumb for naming any file that is to be displayed or handled on the web, is to use only letters, numbers, dashes, or underscores. Do not use characters such as ( )~!@#$%^&*,":'?></|\ in the name of your file.

It may help to also clear your Java Cache.

Note: Attachment size for an assignment is 5mb.

I can't view or open a PDF or DOC file

Both of these file types have readily available viewers. For PDF documents, download the Acrobat Reader.  For Microsoft Office documents, including Word, PowerPoint and Excel, click here to download a free viewer tool.

Windows XP users that have upgraded to SP 2 (service pack 2) may experience problems opening PDF or other non-html documents in their browser. The SP2 release of XP added numerous security measures to the Internet Explorer browser, one of which is a feature to prohibit the automatic downloading of files. For example, when you click on a PDF file or a Word document, IE will display an "information bar" near the top of the page, just below the address field.

Internet Explorer Information Bar

This information bar tells you that IE blocked this site from downloading files to your computer. Click on this information bar and it will give you an option to download the file. You may do this for files that you want to download. Note that when you select the option to download, the browser will take you out of your course back to your My Blackboard page. Click back into your course and go to the file you need to view and click on it. You should now get a dialog to open/save this file.

Alternately, you can disable this information bar, so that you will automatically get the Open/Save option when you click on a file to download. Go to Tools >> Internet Options >> Security tab >> Custom Level. In the Downloads section of the list, click Enable for "Automatic prompting for file downloads" and in the Active X controls and plug-ins section of the list, click Enable for "Automatic prompting for ActiveX controls".

Attachment Size Limits

  • Mail – 1MB
  • Assignment tool – 5MB

I received a file with an extension of .docx or .xlsx and I can’t open it what do I do?

  1. You could ask the person to “Save As” a “Word 97-2003 Document” and resend it OR
  2. You can click here to download a free viewer tool.