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University of Houston-Victoria

Frequently Asked Questions

Who do I contact in case I have an issue?
How do I get a course shell? (for instructors)
Who gets an account on Blackboard Learn?
Is there any type of Blackboard orientation video available for students or users new to Blackboard?
How do I log into Blackboard Learn?
Can I change my UHV password in Blackboard Learn?
Students are enrolled in the class, but it doesn’t show up in their list of courses. Why?
What browser should I use?
When are students added to courses?
How long do I have access to my Blackboard course?
How can I find out more about using Blackboard Learn?
Is there a web conferencing/meeting tool for students in Blackboard (where students can communicate with one another face to face in real time online)?
Does Blackboard Learn work in all labs on campus?
Can I connect from home and work in my online Blackboard course?
Can I use my mobile device or smart phone to access online Blackboard course?
I've lost my network connection when taking a Blackboard Test. What do I do?
How do I troubleshoot the Respondus LockDown Browser (RLDB) application?Where can I see a student's activity in Blackboard (for instructors)?
Are there any special characters that instructors or students shouldn’t use with the names of files uploaded into Blackboard?
Is there a Blackboard manual for faculty?
Is there a Blackboard manual for students?

 

 

Who do I contact in case I have an issue?

  • (for faculty and students) Technical support for faculty and students is available within the colleges via OnlineSupport Technicians:
  • (for faculty and students) General technical support for faculty and students is also available via the UHV Help Desk:
    • Location: Second floor, University Center building
      Room 207 (Managers’ offices)
      Room 203 (Help Desk workroom)
      Phone: (316)570-4399
      Email
      Visit the Help Desk for specific hours of operation
  • (for students) For course related problems (problems finding course material and resources in a Blackboard course), students can contact their instructor of record and/or contact their UHV Online Support Technician for help and assistance.
  •  (for faculty and adjuncts only) Training and pedagogical assistance is available to UHV faculty and adjuncts from the UHV Center for Teaching Innovation (CTI):

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How do I get a course shell? (for instructors)

UHV faculty and adjuncts can contact their UHV Online Support Technician for course shell and other course content information.

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Who gets an account on Blackboard Learn?

  • UHV instructors of record teaching online Blackboard courses
  • UHV students who appear on the official class roster for a Blackboard online course
  • (optional) Persons of Interest (POIs) where the college or department has successfully sponsored a POI account and requested enrollment of the POI into a specific Blackboard online course with a specific Blackboard role
  • Faculty and adjuncts should check with their college’s business office and/or Online Support Technician if they are encountering a delay with their Blackboard account (delays can be caused by missing forms, documents, signatures, incomplete information, etc.)
  • Faculty and adjuncts—depending on the business operations in their specific college—will receive information about their UHV Blackboard account from their specific business office and/or support staff in their specific business office. Faculty and adjuncts can contact their Online Support Technician for additional help and assistance.
  • Students receive their MyUHV account information from the UHV Admissions Office usually located in the student’s admission letter. For additional information regarding student accounts, please visit the Technology Service’s Student Accounts webpage.
  • Students should note that it can take anywhere from 24 to 48 hours after successfully registering before they have access to the course in Blackboard. Also, access to online Blackboard courses occurs on the official first class day (in accordance with the UHV official class schedule) not at the time the student registers for the course. After the semester starts, students will be enrolled into their online Blackboard courses 24-48 hours after successfully registering for the course.Students can check with their college’s Online Support Technician or the UHV Registrar’s Office should they encounter an issue with their Blackboard online course enrollment process.

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Is there any type of Blackboard orientation video available for students or users new to Blackboard?

Yes, UHV has developed and produced a Blackboard online orientation video.

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How do I log into Blackboard Learn?

UHV faculty and adjuncts log into the Blackboard system with their UHV domain account information…their UHV email username (without the @uhv.edu) and their UHV domain password. UHV students log into the Blackboard system with their 7-digit MyUHV account and password information. Blackboard is available via the UHV-hosted elearning website as well as directly from the Blackboard server hosted at the UH Main Campus.

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Can I change my UHV password in Blackboard Learn?

You cannot change your UHV password within Blackboard Learn. However, you can change your password anytime from the UHV JagSpace site. If you forgot your password and have set up password recovery information, you can use the Reset Password option in the UHV JagSpace site to reset your password. If you forgot your password and have not set up password recovery information, you’ll need to contact the UHV IT Help Desk for assistance. The Help Desk is located on the second floor of University Center on the UHV (Victoria) campus. If you are not on campus, you can Request Help via email or call the Help Desk directly at 361-570-4399 or 1-877-970-4848, Ext. 4399.

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Students are enrolled in the class, but it doesn't show up in their list of courses. Why?

  • Usually the reason a course is not showing up is that the Blackboard enrollment process hasn’t completed yet. It can take 24 to 48 hours after a student successfully registers for an online Blackboard course before the student is granted access to the course. If it’s been more than 48 hours since successfully registering for an online Blackboard course, students should contact their college’s Online Support Technician or the UHV Registrar’s Office for help and assistance.
  • It's also possible that the course may be a face-to-face course and does not have a Blackboard component. Students should check with their instructor or contact their college’s Online Support Technician for help and assistance.

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What browser should I use?

Blackboard works with a number of different web browsers View updated browser information for PCs and Macs here.

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When are students added to courses?

Students registering for online Blackboard courses will normally be enrolled in Blackboard Learn within 24 to 48 hours after successful registration. A few days before the start of the semester, new UHV students who have successfully registered for online courses will be able to log into the Blackboard system but they won’t be able to access their course information until the official first class day (in accordance with the UHV official class schedule). Only the college, dean, chair, registrar, or instructor of record can modify the course start and end dates in Blackboard.

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How long do I have access to my Blackboard courses?

(for students) UHV Blackboard courses are not available to students on a continuous basis. Most UHV Blackboard courses are available to students two weeks after the official course “end date.” The official UHV class schedule will indicate the specific class end date. This information is also available through the UHV course offerings list (where students can select the UHV campus and search for their specific course and identify the “Meeting Dates”…students have access to Blackboard courses two weeks after the ending “Meeting Date” in the UHV course offerings list).

Any other “start” or “end dates” and/or “Incompletes” in Blackboard are scheduled in accordance and approval with the UHV instructor of record for the course.

(for faculty) UHV Blackboard courses are available to faculty and adjuncts when the course has been requested by their college’s Online Support Technician and the Support Technician has processed the instructor’s enrollment from the separate Course Request System (CRS). UHV faculty and adjuncts will continue to have access to the UHV Blackboard course as long as it’s available in the Blackboard system. After two years, the UHV Blackboard courses are “purged” from the UHV Blackboard system and the UHV faculty and adjuncts will no longer have access to that course. UHV faculty and adjuncts can check with their college’s Online Support Technician to confirm if their course is still available in Blackboard and/or help them restore a purged course for content retrieval, etc.

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How can I find out more about using Blackboard Learn?

Additional Blackboard resources for both faculty and students is made available on the UHV Blackboard elearning site.

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Is there a web conferencing/meeting tool for students in Blackboard (where students can communicate with one another face to face in real time online)?

No. The Blackboard system doesn’t provide a web conferencing/meeting tool for students, faculty, or adjuncts. UHV does provide faculty and adjuncts with the Adobe Connect Pro product that provides online webinar meeting rooms for face-to-face and recorded discussions online. Adobe Connect Pro meeting rooms are available to faculty and adjuncts but not students. Not all UHV faculty or adjuncts may choose to integrate or use the Adobe Connect Pro system with their course content.

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Does Blackboard Learn work in all labs on campus?

Yes. All UHV lab computers on campus support the Blackboard Learn 9.1 environment.

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Can I connect from home and work in my online Blackboard course?

Depending on your type of computer and internet connection speed, you can access your course material and information from your home computer. To determine if your computer connection is compatible to access Blackboard from home, test your browser and confirm that it meets all of the minimum system requirements. Also, make sure you are accessing Blackboard from home via a supported web browser. For help and assistance, contact your Online Support Technician for your particular college.

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Can I use my mobile device or smart phone to access online Blackboard course?

The default browser available on your mobile device or smart phone is not supported for use with the Blackboard system (test your browser).  Instead, mobile apps are available that you can install on your mobile device to access and complete specific tasks in Blackboard, but you are not able to complete all tasks in Blackboard using the Blackboard mobile app. Available Blackboard mobile apps include: Mobile Learn (for students and faculty), Bb Student (for students), and Bb Grader (for faculty). You will still need to use a traditional laptop or desktop computer to successfully complete work in your online Blackboard course. Review the UHV mobile app web page for additional information.

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I've lost my network connection when taking a Blackboard Test. What do I do?

Close your browser, re-start the browser, and go back to the test in Blackboard. If permitted by the instructor, you will be returned to the test and/or test question you were just viewing. Otherwise, you must contact your instructor, who will need to ‘clear your attempt’ (per the instructor’s discretion) so you can start the test again. For assistance, you can contact the Online Support Technician for your particular UHV college; contact information is provided. You can also report this issue online and request assistance by completing the “Support Request Form”. For additional assistance and preparation before taking an online test in Blackboard, please review the available “Testing Best Practices for Students in Blackboard” document. 

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How do I troubleshoot the Respondus LockDown Browser (RLDB) application?

  1. Launch the Respondus LockDown Browser (RLDB) application and click on the Help Center? icon that appears in the top, left menu area.  
  2. Click on the Run System Check button. 
  3. Wait for the system check results to complete for: (1) Bandwidth Test, (2) Latency Test, (3) Ports Check, (4) Flash Check, (5) Web Cam (optional) and (6) Microphone (optional). A green check should appear for all items.
  4. If there was an error or issue with Bandwidth, Latency, or Ports, the student will need to switch to a different wireless connection or stop using a wireless connection and switch to a wired connection and complete the steps above until there are no issues reported. 
  5. Once no issues are reported, students can click the Return to Course button to log into the Blackboard system and complete the RLDB test or quiz. 
  6. Confirm whether or not an upgrade is required for the RLDB application. Launch the RLDB application and click on the Information - Settings option (appears in the menu in the top toolbar as a small letter "i" surrounded by a circle). . 
  7. Click the Check for Newer Version button. Confirm whether or not a new version is available. If a newer version is available, follow the procedures on the screen to download and install the latest version of the RLDB application.

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Where can I see a student's activity in Blackboard (for instructors)?

The Retention Center provides an easy way for instructors to discover which students might be struggling in the Blackboard course. Instructors can communicate with the students and help them take the appropriate action to improve grade performance.

Also, from the Evaluation option + Performance Dashboard, instructors can see the last time the student accessed the Blackboard course.

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Are there any special characters that instructors or students shouldn’t use with the names of files uploaded into Blackboard?

Yes, file names should not contain any of these special characters:

# $ & % ! { } [ ] ( ) /

Acceptable file names include upper and lower-case letters, numbers, hyphens, and underscores.

Make sure the file name is less than 72 characters in length. You may have trouble downloading a file with more than 72 characters in the file name after it’s been uploaded into the Blackboard system.  

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Is there a Blackboard manual for faculty?

Yes, a UHV Blackboard manual is available for faculty via the UHV Blackboard elearning website. Select the Blackboard Help option at the top of the page + click on the Faculty option in the second column of available links. Look for the “Blackboard Manual for Faculty” hyperlink.

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Is there a Blackboard manual for students?

No, but the Blackboard vendor has developed a Blackboard Help website for students.

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