Financial Aid Recovery Team


Team Leader: Director of Financial Aid
Alternate: Financial Aid Coordinator

            
  1. Contact the Department of Education, ELM Resources, and the Texas Higher Education Coordinating Board to inform them about the emergency at hand and work with them in addressing specific issues arising from regulatory requirements         
  2. Evaluate and update the ERT on operational damages and progress made to restore normal business processes
  3. When computer access is available, evaluate financial aid program databases and access to all necessary programs and websites.  In addition, update students via the Financial Aid website and/or UHV email accounts
  4. Update the Marketing Recovery Team with Financial Aid Guidance that needs to be communicated to students via the media
  5. Reference Appendix E, General Guidance for Disasters (Department of Education).  General guidance for all Title IV Programs