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University of Houston - Victoria
Student Billing & Card Services
University of Houston-Victoria
Rm. 113, University West
3007 N. Ben Wilson
Victoria, TX 77901

Phone: (361) 570-4833
Toll Free: (877) 970-4848 Ext. 4833
Fax: (361) 580-5522
E-mail: billing@uhv.edu

Student Billing and Card Services

Student Billing and Card Services FAQs


  • When is payment for my account balance due?

    Login to your MyUHV Account > Student Financials > Charges Due
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  • How do I check to find out my account balance?

    Log in to your MyUHV Account>Student Financials>Charges Due
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  • What are my payment options?

    Credit Card (MasterCard, Discover, Visa, and American Express, E-check, Cash (at the Victoria Campus only), Check, Money Order, Wire Transfer, or Cashier's Check
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  • Will I be charged a fee for paying with a credit card?

    Students are charged a credit card processing fee equal to 1.85% of their payment amount for each credit card payment made to the University. However, students can avoid being charged this fee by utilizing the e-check payment option online to make their payments rather than using the credit card payment option.
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  • What are my payment plan options?

    In the fall and spring semesters the installment payment plan, the 90-day tuition loan, and the book loan. In the summer semesters the 30-day tuition loan and the 30-day book loan.
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  • How do I send a wire transfer to UHV?

    Please contact the Student Billing and Card Services at (361)-570-4833 or billing@uhv.edu to get the instructions for sending a wire transfer to UHV>
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  • How do I apply for payment plan?

    Login to your MyUHV Account > Student Financials > Payment Plans
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  • I am receiving financial aid. Do I need to make any payment arrangement?

    Login to your MyUHV Account > Student Financials > Account Summary
    OR
    Login to your MyUHV Account > Student Financials > Pending Financial Aid

    If the pending financial aid for the current semester is equal to or greater than your account balance for the semester then you do not need to make any other payment arrangements for the semester. However, if there is no pending financial aid on your student account, or if the pending aid for the semester is less than your account balance, then you will need to make other payment arrangements. Return to top

  • I have to get my books before classes start. How can I get a book loan?

    To request a book loan use the following navigation in your MyUHV account: Student Financials > Payment Plans > Book Loan. Students have a choice of three delivery methods for receiving book loan funds. The delivery methods are direct deposit to the UHV One Card (MasterCard debit card); ACH direct deposit to the student's bank of preference, or a paper check can be processed and mailed to the student. If no refund preference is selected, HigherOne will issue a paper check to the student 21 days after the book loan request has been received by HigherOne. The book loan amount is calculated at a rate of $40 per semester credit hour up to a maximum of $720. No interest or service charge is assessed on book loans. Loan duration is 45 days in the Fall & Spring sessions and 30 days inthe summer sessions. Only one book loan per student per semester will be issued. Return to top

  • What is the TPEG tuition loan?

    The TPEG tuition loan applies directly to the student’s account and covers 100% of their total tuition and fee charges (payments and financial aid awards are not taken into consideration when the loan amount is calculated) for the current semester. The loan duration is 90 days in the fall and spring semesters and 30 days in the summer semester. This tuition loan is interest free and there is no fee for applying for the loan. Students are only allowed one TPEG loan per semester. This loan does not adjust to cover additional tuition and fees for courses added after originally applying for the loan.
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  • What is the Institutional Tuition Loan?

    The Institutional tuition loan applies directly to the student's account and covers 100% of their total tuition and fee charges (payments and financial aid awards are not taken into consideration when the loan amount is calculated) for the current semester. The loan duration is 90 days in the fall and spring semesters and 30 days in the summer semester. This tuition loan is interest free, but there is a 1.25% loan origination fee for applying for the loan. The loan origination fee is calculated at a rate of 1.25% of your original tuition and fees. This loan does adjust to cover additional tuition and fees for courses added after originally applying for the loan.
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  • I applied for the TPEG tuition loan then added courses to my course schedule, and the loan is not covering the additional courses.

    The TPEG tuition loan will only cover the tuition and fees for the courses you were registered for at the time you applied for the loan. However, if you register for additional courses after applying for the TPEG tuition loan you can get an Institutional tuition loan to cover the additional tuition and fees, but you will be unable to apply for the Institutional tuition loan online. You will need to contact the Student Billing and Card Services at (361) 570-4833 to complete a tuition loan agreement form so that the Institutional tuition loan can be applied to your student account to cover the additional charges.
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  • What is the Installment Payment Plan?

    The Installment Payment Plan allows students to pay their tuition and fees in three installments. The first installment is equal to one half of the student's tuition and fees for the semester plus the $20 (nonrefundable) installment service charge and is due by the first payment deadline. The remaining tuition and fee balance is then divided equally into the second and third installments. The installment payment plan is only available in the Fall and Spring semesters.
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  • I have a Texas Tomorrow Fund. How do I get my tuition paid for through this fund?
    1. If this is your first time to use your Texas Tomorrow Fund at the University of Houston-Victoria you will need to submit a copy of your Texas Tomorrow Identification Card along with a Texas Tomorrow Request Form which you can print at http://www.uhv.edu/bursar/Forms/TexasTomorrowRequestForm.pdf.
    2. If you have previously used your Texas Tomorrow Fund at the University of Houston-Victoria and we have a copy of your Texas Tomorrow Identification Card on file you will just need to submit a Texas Tomorrow Request Form located at http://www.uhv.edu/bursar/Forms/TexasTomorrowRequestForm.pdf semester that you would like to have the Texas Tomorrow Fund applied to your student account.
    3. Every student will need to submit a Texas Tomorrow Request Form each semester that they would like to have their Texas Tomorrow Fund applied to their student account.
    4. Once the university receives a copy of your Texas Tomorrow Identification Card we will keep a copy of the card on file so you will not have to submit it again, you will just need to submit a copy of the Texas Tomorrow Request form each semester.

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  • What is the Hazlewood Exemption?

    The purpose of the Hazlewood Exemption (Hazlewood Act) is to provide an education benefit to honorably discharged or separated Texas veterans or to qualified dependent children. If a student has not exhausted their GI Bill, they do not qualify for the Hazlewood Exemption and will need to contact Financial Aid.
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  • What documentation is required to receive the Hazlewood Exemption?
    1. A Hazlewood Exemption application located at http://www.uhv.edu/bursar/Forms. You will need to submit a Hazlewood Exemption Application for each semester that you would like to have the Hazlewood Exemption applied to your student account.
      1. If you are the Veteran or if you are wanting to transfer your unused Hazlewood Hours to an eligible child through the Legacy Program, then please complete the Hazlewood Exemption Application for Veterans and return it to the Student Billing and Card Services Office using the information located at the bottom of the last page of the application. (If you are transferring the hours to an eligible child, then you will only need to complete this application for the first semester in which you are transferring your unused Hazlewood hours to your eligible child.)
      2. If you are a dependent or an eligible child that is getting or has had hours transferred to them for the Legacy Program, then you will need to complete the Hazlewood Exemption Application for Dependents and return it to the Student Billing and Card Services Office using the information located at the bottom of the last page of the application. (You will need to complete this application each semester in which you want to use the Hazlewood hours that have been transferred to you, including the first semester the hours are transferred.)
    1. If you served active duty after 09/11/01, we need a copy of your Muskogee Letter from Muskogee, OK. If you do not have a copy of your Muskogee letter you can request one at the following website: muskrpo@vba.va.gov. (The Muskogee letter is only required if you have never used your Hazlewood Exemption at UHV, once we have a copy of your Muskogee letter on file you will not need to submit one again).
    2. A copy of your DD214 (with your discharge status). If you do not have a copy of your DD214 you can request one by calling: Toll-Free- (800) 442-4551 from 8:00 a.m. to 5:00 p.m. (A copy of your DD214 is only required if you have never used your Hazlewood Exemption at UHV, once we have a copy of your DD214 on file you will not need to submit one again).
    3. If you are transferring your unused Hazlewood Hours to an eligible child or dependent through the Legacy Program then we will need some sort of verification that the child is your dependent (i.e. a birth certificate, a copy of your latest tax return, etc.). (We only need this verification for the first semester in which you are transferring the hours to your eligible child or dependent at UHV. )
    You may fax, mail, or e-mail the required documentation using the information listed below:

    University of Houston-Victoria
    Attn: Student Billing and Card Services
    3007 N. Ben Wilson
    Victoria, TX 77901
    Fax: (361) 580-5522
    billing@uhv.edu
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  • When I receive the Hazlewood exemption, will I owe anything else?

    The Hazlewood Exemption covers a student’s tuition and most fees; however, it does not cover the Student Service Fee, Late Registration Fee, or Reinstatement Fee. It is very important that students pay any fees that will not be covered by the due date so that your balance is paid prior to enrollment cancellation.
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  • Am I able to transfer my Hazlewood Exemption hours to my child?
    Yes, if you qualify for the Hazlewood Exemption and you have Hazlewood Exemption hours Remaining, and your child meets the requirements set by the state to have the hours transferred to them, then you may transfer those hours to your child. You will just need to provide then University with the following documentation in order to do so:
    • A Hazlewood Exemption Application for Veterans to transfer the unused Hazlewood Hours to your Eligible Child that can be found at http://www.uhv.edu/Bursar/Forms/HazlewoodExemptionApplicationForVeterans.pdf.
    • If you served active duty after 09/11/01, a copy of your Muskogee Letter from Muskogee, OK. If you do not have a copy of your Muskogee letter you can request one at the following website: muskrpo@vba.va.gov. (The Muskogee letter is only required if you have never used your Hazlewood Exemption at UHV, if we have a copy of your Muskogee letter on file you will not need to submit one again.)
    • A copy of your DD214 (with your discharge status). If you do not have a copy of your DD214 you can request one by calling: Toll-free- (800) 442-4551 from 8:00 a.m. to 5:00 p.m. (A copy of your DD214 is only required if you have never used your Hazlewood Exemption at UHV, if we have a copy of your DD214 on file you will not need to submit one again.)
    • Some sort of verification that the child you are transferring the Hazlewood hours to is your dependent (i.e. a birth certificate, your latest tax return, etc.).


    Once we have all of this information on file from you and the transfer has been approved your child will need to submit the following information to the university so that we can apply the Hazlewood Exemption to their student account: --A Hazlewood Exemption Application for Dependents that can be found at http://www.uhv.edu/Bursar/Forms/HazlewoodExemptionApplicationForDependents.pdf.
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  • Why did my classes get cancelled?

    There are payment deadlines each semester and you need to be sure to check your charges due (MyUHV Account>Student Financials>Charges Due) or check the Important Dates and Deadlines Calendar at http://calendar.uhv.edu/CalendarNOW.aspx? to ensure that you make payment by the deadline to avoid enrollment cancellation. If your enrollment is cancelled then you will have to try to re-register for your course/s and your student account could be subject to additional fees for registering late.
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  • When is a B12 service indicator placed on a student account?

    A B12 service indicator is placed on a student account when a student has a past due balance at UHV from either the current semester or a prior semester.
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  • Why is it that my account has a B12 Financial Delinquency hold?
    Your account may be delinquent for any of the following reasons:

    • Unpaid tuition/fees after payment deadline.
    • Financial Aid pulled back (Grants, Federal Loans, and Scholarships) for various reasons.
    • Unpaid TPEG Tuition Loans, Institutional Tuition Loans, Installment Payment Plans after due date.
    • Unpaid balance after Waiver or Third Party Contract is applied.
    • Dropped/Withdrew and did not receive a 100% refund of tuition and fees.

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  • Why do I have a B14 service indicator on my student account?

    A B14 service indicator has been placed on your student account because the university is currently sending you notifications regarding your past due balance. The university will send you three notifications a First, Second, and Final notice. Each notice is 30 days apart. On the final notice there will be a date that you will need to either pay your past due balance by or set up a repayment plan agreement with the university by to avoid having your account balance referred to an outside collection agency.
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  • Why do I have a B16 service indicator on my student account?

    A B16 service indicator has been placed on your student account because you currently have an active Repayment Plan Agreement with the university where you have signed an agreement to pay the university a specified amount each month towards your past due balance.
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  • I have a Cross Campus Hold on my account. What does this mean?

    A cross campus hold is placed on your student account when any UH system campus places a financial delinquency hold on your student account. When this happens, it prevents you from enrolling in any UH system campus, as well as requesting a transcript. Once the financial delinquency hold is removed, the cross campus hold will automatically come off of your student account within 2 hours.
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  • Why do I have a B15 service indicator on my student account?

    A B15 service indicator is placed on your student account because your account balance has been referred to one of our external collection agencies (ConServe, Williams & Fudge, or Windham Professionals, Inc.). This hold will prevent you from going online and making a payment. If you have this hold on your student account and you would like to make payment arrangements you will need to contact the Student Billing and Card Services at (361) 570-4833.
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  • I would like to set up payment arrangements.

    To setup payment arrangements for a past due balance you will need to contact the Student Billing and Card Services at (361) 570-4833.

    To setup payment arrangements for a balance in the current semester with a future due date you can apply for a payment plan option online on your MyUHV account using the following navigation: Student Financials> Payment Plans.
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  • What happens if I can't pay and don't sign up for the Repayment Plan?

    You will receive a first notice once your account is delinquent indicating the balance owed. Thirty (30) days after the first notice is sent a Second notice will be sent, and if you have not paid your balance in full (30) days after the Second notice is sent a Final notice will be sent. Then (30) days after the final notice is sent if your account is not paid in full and you have not arranged a repayment plan with the university your account will be sent to Continental Service Group, Inc. (ConServe)..
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  • What is Continental Service Group’s (ConServe’s) phone number?

    Their phone number is (800) 724-4439.
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  • Why do I have a B13 Service Indicator on my student account?

    A B13 service indicator has been placed on your student account because your account is now considered a Bad Debt. If you have any questions about your balance or if would like to make payment or set up payment arrangements towards your outstanding debt please contact the Student Billing and Card Services Office at (361) 570-4833 or billing@uhv.edu.
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  • Has my financial aid been disbursed?

    Login in to your MyUHV Account >Student Financials > Account Summary
    Or
    Login to your MyUHV Account>Student Financials> Pending Financial Aid

    (If your financial aid has not been disbursed and is still pending on your student account and you would like further information regarding your financial aid disbursement then you will need to contact the Office of Financial Aid at finaid@uhv.edu.
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  • Has my refund been issued?

    Login in to your MyUHV Account >Student Financials > Account Summary
    (Click on view term detail for the semester that you are expecting a refund for, then click on view group detail for the refund group to determine whether or not the refund has been issued. Once your refund has been issued, you will see a credit balance refund on your student account for the refund amount.)
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  • If I drop all of my courses for the semester (withdraw) will I receive any sort of refund?

    Please refer to the important dates and deadlines calendar at http://calendar.uhv.edu/CalendarNOW.aspx? to determine what percentage of refund you are entitled to, if any.
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  • I dropped a course. Am I going to receive a refund?

    Login to your MyUHV Account > Student Financials > Account Summary

    (If you have a credit balance on your student account then you are due a refund and will need to go to your MyUHV account and request the refund by using the following navigation: Student Financials>Self-Service Refund Request. The refund amount for dropped courses depends on the drop/withdraw date. Please refer to the important dates and deadlines calendar at http://calendar.uhv.edu/CalendarNOW.aspx? for the semester in question for these dates.)
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  • How do I request a refund?

    Login in to your MyUHV Account > Student Financials > Self Service Refund Request

    Please Note: You will be unable to request a refund until after the 12th class day during the fall and spring semesters and after the 4th class day in the summer semester.
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  • What kind of disbursement will be put on my Jaguar Card?

    UHV will be able to disburse all types of funds to cardholders. Examples are refunds for tuition and fees, financial aid, payroll direct deposit e-checks, etc. All refunds processed by UHV will be refunded back to the Jaguar Card except for refunds for payments made by a credit card these refunds will be processed back to the credit card used in the payment transaction.
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  • What is the JAGUAR CARD and how can I learn more about it?

    The University of Houston-Victoria has partnered with HigherOne, a financial services company focused solely on higher education, to offer faster delivery of refunds to students. HigherOne will help bring this new method for receiving refunds to UHV via the Jaguar Card.

    The Jaguar Card is designed to provide increased choice when it comes to receiving your refunds, including the "Easy Refund (OneAccount)" method. Easy Refund (OneAccount) is the fastest and easiest way to gain access to your refund money – literally the same day UHV releases it. With this service on campus, it’s natural that you may have some questions. Below are answers to some of the most frequently asked questions about the Jaguar Card and the refund process.
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  • How are refunds from UHV delivered to students?

    To receive your refund, visit JaguarCard.com to activate your Jaguar Card and choose your refund preference. Once your refund preference is selected, funds are sent from UHV to HigherOne who then disburses them according to your selection. If you want the fastest access to your money simply choose to have your refunds deposited directly into your OneAccount, an FDIC Insured checking account with no monthly fees offered by HigherOne. Please Note: In order to receive a refund it’s required that you activate your Jaguar Card and choose a refund preference at JaguarCard.com as soon as your card arrives in the mail.
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  • How do I get my Jaguar Card?

    Once enrolled at UHV, your Jaguar Card will be mailed to the mailing address you have on file with the University. There is nothing to do on your part other than activating your card and choosing your refund preference once the card is received.
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  • How will my Jaguar Card be sent to me?

    By mail at your mailing address on your MyUHV account at the University of Houston-Victoria.
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  • I don't think I will ever get a refund. Why is it important to activate my Jaguar Card and select a refund preference?

    Although you might not currently expect a refund from UHV, we may have a refund for you in the future. After all, it may be necessary to drop a class, a class may be cancelled, or you may simply receive a scholarship or assistance you were not anticipating. Activating your Jaguar Card and selecting your preferred method to receive refunds from UHV ensures you will always receive your refunds in a timely manner.
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  • What should I expect with the activation process?

    The activation process will take about 10-20 minutes. You’ll be presented with the three refund options available to you. Each preference is easy to choose and will be confirmed to make sure there is no mistake. Depending on the preference you choose, you’ll be asked for certain verifying information during the process.
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  • How do I activate my account?

    Go to JaguarCard.com enter 16 digit card # @ "new card holders: get started now" or "new card holders: activate your card" > click on the "go" or "activate" button and follow the instructions to customize your profile
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  • What if I do not want to activate my account?

    We understand and respect your decision not to activate your account. However, you do need to activate your card in order to select a refund delivery method. The activation process is not to be confused with the activation of a checking account. Do the following to select a refund preference since failure to do so will delay the timely disbursement of your refund.

    Please visit www.jaguarcard.com and click “Get Started” under the caption titled “Select your refund preference today!” then begin by entering your 16 digit card number. Then click on "Go" or "Activate" and follow the instructions to customize your profile.
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  • What are my options for receiving my refunds?

    Easy Refund to the OneAccount(FASTEST)
    ACH Transfer to a 3rd party bank(FAST)
    Paper Check
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  • What exactly is the OneAccount?
    • Depositing your refund to the OneAccount, and selecting an Easy Refund is the fastest way to access your refund money.
    • The Jaguar Card is a Debit MasterCard, NOT A CREDIT CARD. It can be used to make purchases at participating merchants that accept Debit MasterCard, get cash at ATMs, pay bills, and more.
    • Parents and friends can easily send you money online via the Send Money feature.
    • It’s FREE!

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  • Why have my refunds deposited directly to the OneAccount?

    The OneAccount is a fully functioning FDIC Insured FREE CHECKING account available through HigherOne that allows you to access your financial aid refunds or other disbursements quicker and easier than ever before. The OneAccount has no minimum balance, no monthly fees, and free internet banking features. Once you open up a OneAccount, you may also use the Jaguar Card to make purchases anywhere Debit MasterCard is accepted and withdraw cash with no fees at HigherOne ATMs located on or around campus. You can also transfer money between any other financial institution and withdraw cash through most ATMs.
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  • How will I know when my refund has been direct deposited to my OneAccount?

    HigherOne will send an email to the address you entered during activation when your refund has been deposited to your OneAccount. You can view the details of your OneAccount by accessing your statement online at JaguarCard.com , or by signing up to receive text messages sent directly to your cell phone with Mobile Alerts.
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  • Can I have my refund deposited to another bank account?

    Yes. You may have your refund deposited to the bank of your choice. In order to do so, select ACH transfer (to other bank) for your refund preference during the activation process. Then complete, print, and either mail the form to HigherOne using the designated address or drop the form off in the Communication Box located next to the HigherOne ATM on the Victoria campus. You also have the option to change your refund preference at any time or as often as needed.

    To learn more about the new Jaguar Card, please refer to the following link: http://www.learnaboutone.com
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  • What does it mean when my refund status says, "Awaiting ACH/Transfer Form"?

    This means that you have selected to receive refunds to an existing bank account, but you have either not completed the process correctly or HigherOne has not yet received a copy of your ACH form that you completed. You will need to login the cardholder website and print the form (under Financial Refunds>Refund Preferences). The routing and account numbers will be re-entered to print the form. The form can be faxed back to HigherOne, mailed to HigherOne, or placed in the communication box on campus to be returned to HigherOne. Another option is for you to open a OneAccount for immediate access to refunds.
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  • I don't want the card. Can I opt out?

    No, the Jaguar Card can also be used as a library card for some UHV students. In addition, access to some campus facilities, such as the VC Sports Center in Victoria, will require you to present the card.

    Next, this is the only way you will be able to receive a possible refund. You have 3 options on how to receive a refund, two of which do not require you to open the checking account offered by Higher One.

    If you choose to discard the card and later discover that you need it, there is a replacement fee ($10 for inactive cards and $15 for active cards), and a wait of 7-10 days for a replacement card to arrive.
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  • I am not expecting to receive any refunds or financial aid disbursements. Do I still need to activate my card and select a refund preference?
    Yes. Although you might not currently expect a refund from UHV, you may qualify for a refund or other disbursement while you are a student with us. Activating your Jaguar Card and selecting your preferred method for receiving disbursements ensures you’ll always receive your money in a timely manner. You can qualify for refunds or other disbursements in many ways:
    • You might be entitled to a refund for dropping or withdrawing from classes.
    • You might enroll in a class that is later cancelled by the University
    • You may have excess financial aid after all of your financial aid has been applied to your tuition and fees
    • You may receive a scholarship you were not anticipating
    • You may want to apply for a book loan
    • You may want to take advantage of the Send Money feature allowing family or friends to easily transfer money into your account.

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  • Will the library still require the picture ID card?

    No. The Jaguar Card can be used as your library card or if you have one you can also use your Paw Pass card for library services.
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  • How do I use the Jaguar Card as a library card?

    Once enrolled at UHV, you may use the card immediately only as a library card without activation. However, you are still encouraged to activate your card right away and specify your refund preference to avoid possible delays in receiving refunds or other disbursements.
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  • What is the advantage of having my refunds deposited directly to the OneAccount?
    When you choose the OneAccount Easy Refund option, you’ve selected the fastest way to receive your funds. Once refunds become available, they can usually be disbursed the next business day to your account. Also, when you setup a OneAccount, your Jaguar Card becomes a Debit MasterCard (not a Credit Card). The Jaguar Card can now be used to:
    • Make purchases at any merchant that accept MasterCard ("Swipe & Sign")
    • Get cash at most major ATMs
    • Pay bills online
    • Have family & friends send you money easily online via the Send Money feature
    • Use www.JaguarCard.com to keep track of your refunds online
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  • I've set up a OneAccount. How can I keep from incurring any charges when using the Jaguar Card Debit MasterCard feature?

    To avoid fees, at checkout select credit, "swipe" your card, and “sign” the receipt. By swiping & signing with your debit card instead of entering your pin number, you will avoid the $.50 charge for every debit transaction. Swiping & signing the card also qualifies for MasterCard’s Zero Liability protection. By using the HigherOne ATM located on the Victoria campus or other HigherOne ATM’s to withdraw money using your Jaguar Card. It is free to withdraw money with your Jaguar Card using the HigherOne ATM located on the Victoria campus or any other HigherOne ATM. To view HigherOne’s complete Fee Schedule click here:Fee Schedule
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  • Will a OneAccount with HigherOne be automatically opened in my name?

    No. It’s your decision. A OneAccount will only be opened in your name if you decide to take advantage of the Easy Refund and debit MasterCard option for receiving refunds or other monies through HigherOne.
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  • Do I need to keep my Jaguar Card if I select a different refund option than using the card--either paper check or electronic deposit to my bank?

    Yes. It has your student number on it. Also, the card may be required at the Library to check out library resources and for other services. We highly recommend that you retain the card. Another reason, is in case you forget your password, you will need the number and security code from the card to reset your logon.
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  • Is there a HigherOne ATM on the Victoria campus?

    Yes. There is a HigherOne ATM on the Victoria campus. The ATM is located in the University Center building in the vending area. If you have chosen the Easy Refund (OneAccount) option, you may use your Jaguar Card at this ATM to make free withdrawals. You can also use other bank cards at this ATM to withdraw cash (nominal charges may incur).
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  • How does HigherOne protect and use customer data?

    Only the minimum information necessary to produce and authenticate the Jaguar Card and provide communications to students was provided to HigherOne. HigherOne is prohibited from sharing or selling student information and must comply with strict security and privacy regulations. Please refer to the Privacy Policy at the footer of www.JaguarCard.com.
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  • What if I already have a HigherOne card from another UH campus or another university?

    You will still be issued a Jaguar Card since this card is only for UHV students. Remember, you will need to use a different email address to activate your UHV card then you used to activate your other HigherOne cards. We suggest that you use your university email address if this situation arises.
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  • How can I be sure that my information is safe online?
    There is security for account holders in the following:
    • Password login
    • Secure authentication card process online
    • HigherOne Customer Identification Program (CIP)
    • FDIC insured checking account
    • MasterCard® Zero Liability Policy (when debit card is "swiped & signed")
    • Automatic login time out
    • Standard 128-bit Secure Sockets Layer (SSL) encryption technology for web access

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  • What if I lose my card?
    As soon as you realize that your Jaguar Card is missing, report it. This may be done several ways. You can:
    • Visit the Student Billing and Card Services at the Victoria Campus, call 361-570-4833, or email billing@uhv.edu.
    • Call HigherOne customer service at 1-877-474-1960.
    • Print and complete a Replacement Jaguar Card Form at http://www.uhv.edu/bursar/Forms/JaguarCardAgreement.pdf and return it to the Student Billing and Card Services using the information located at the bottom of the form to have your original Jaguar Card cancelled and a new one ordered.
    • Go online to www.JaguarCard.com.

    Reporting your card lost allows HigherOne to cancel the card and prevent possible fraud, theft, or abuse. At the same time, you will be issued a replacement card that you should receive within a week by mail. There will be a $10 replacement fee for inactive cards and a $15 replacement fee for active Jaguar Cards.
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  • What if I paid for my tuition with my own credit card?

    If you have paid for your tuition by a credit card, any tuition refunds due to you will be credited to the original credit card used.
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  • Where is my refund?

    Students can do this after their Jaguar card is activated – Log onto your online profile (with your email address & password) and select "refunds status & history" from the menu listed under the "financial refunds" tab. If it says "No Status" the refund has not been received by HigherOne. But student can check throughout the day since funds may be sent to HigherOne later in the day.
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  • Where will my refund go if I pay my tuition with a credit card?

    Tuition & fee refunds are issued back to a student’s credit card, and not submitted to HigherOne, if the student used a credit card in the payment transaction
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  • When can I expect my refund to post to my Jaguar Card?
    • Financial Aid posts the funds to a student account today (which will show a credit on the student’s account).
    • PeopleSoft will run a process later that night around 10:00 p.m. (which will turn the credit into a credit balance refund).
    • On the next day, UHV Bursar’s office has to send HigherOne a list of the refunds by 11:00 a.m.
    • Once HigherOne gets the list of students getting refunds from UHV, the funds will be on their account by 2:00 p.m. that day.

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  • How do I change my refund preference?

    Log into your profile, select "Refund Preferences" from the menu under the “Financial Refunds” tab. Select your preference and click "Update Preference". This affects only future refunds not those that have already been disbursed.
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  • How much will it cost me as a cardholder to designate or change my refund preference?

    does not cost anything to change the refund preference. This service is free
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  • What's the best way to get assistance if I have questions about the new Jaguar Card?
    • The Student Billing and Card Services Office: Phone- (361) 570-4833 or Email- billing@uhv.edu
    • If you have the card in your possession, there is also a 1-800 # listed on the back of the card.
    • Or online at www.JaguarCard.com
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  • What is UHV’s Official Student ID Card?

    The Paw Pass Card is UHV’s Official Student ID Card.

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  • What services is the Paw Pass Card used for?
    The Paw Pass card is the official UHV Student ID and is used, if applicable to the student, for the following services at UHV:
    • Dining Privileges (residential students who have purchased a meal plan).
    • Access to the library and other library services.
    • Entrance into Jaguar Hall, Jaguar Court, or Jaguar Suites (residential students only).
    • Entrance and discounts (if applicable) to certain university events such as athletic events.
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  • Am I required to have a Paw Pass Card?

    The only students required to have a Paw Pass Card are residential students that are residing in Jaguar Hall, Jaguar Court, or Jaguar Suites.

    UHV currently does not require students to have an official student id card, and non-residential students can currently use their Jaguar Card to access the library and other library services (if needed).

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  • How do I get a Paw Pass Card?

    If you are required to have a Paw Pass Card or would like a Paw Pass Card you can go to the Student Billing and Card Services Office located in the University West Building, Room 113, at the Victoria Campus to have your picture taken and a Paw Pass Card created for you. There is no fee for your first Paw Pass Card.

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  • Where do I go if I need a Replacement Paw Pass Card for a Lost Card, etc.?

    The Student Billing and Card Services Office, located in the University West Building (Room 113), at the Victoria Campus. There is a $10 replacement fee for Replacement Paw Pass cards. This fee is due upfront before a replacement card can be created for you and can be made in the Cashier’s Office, located in Room 115 in the University West Building. Please bring a copy of your paid receipt to the Student Billing and Card Services Office so that they can create the card for you.

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  • Who do I contact if my Paw Pass Card is not working for my meal plan or to get into Jaguar Hall, Court, or Suites?

    During normal business hours (Monday through Friday 8:00 a.m. to 5:00 p.m.), the Student Billing and Card Services Office located in Room 113 in the University West Building, by calling (361) 570-4833, or by e-mailing billing@uhv.edu.

    After normal business hours or on the weekends, please go to the front desk at Jaguar Hall, Court, or Suites or speak to a RA to get help if your Paw Pass Card is not working to get into your residential hall, or speak to the Cashier in the Dining Hall if your Paw Pass Card is not working for your meal plan.

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Dates & Events

Cash Generation - 8/27/2014

Governor's Small Business Forum - 8/28/2014

First Steps to Starting Your Own Business - 9/4/2014

UHV / American Book Review Reading Series - 9/4/2014

Volunteering Open House - 9/4/2014

Blood Drive - 9/10/2014

Degree Information Session - 9/10/2014

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