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 Information Technology :: Staff Services

Frequently Asked Questions

How do I contact the HelpDesk?

I am a UHV employee working in an off campus office. How do I get support at my location?

How do I request a computer or a computer upgrade?

How do I get network access?

What software programs are installed on my computer?

How do I request software that is not on the UHV Information Technology Supported Software Guide?

How can I “map a drive"?

How do I find out what server my account is on (i.e. which I should map to)?

What is a domain name and what is our domain name?

What should I do if my computer freezes up?...is sluggish?..responds erratically?

I received an email that is known to contain a virus. Is my computer now infected? If so, what should I do?

What is Spyware and why is it dangerous?

What is the Password Criteria when changing my password?

Can I change my password before the 120 days are up?

Can I get to my “m” drive from home?

How do I access my email from home?

How can I protect myself against computer viruses?

What certifications do I need to work in I.T.?

What inspires someone to get a job at I.T.?

I’m having trouble using Microsoft Outlook, are there any tutorials available?

What do I do if I get locked out of my account?

How can I tell when the network is down?

Why won’t my printer print?

If I unplug my phone and plug it into another outlet, will it work?

There’s a call that was placed that’s listed on my long distance report, how do I get information regarding that number? (who’s number it is )

How do I send an international fax?

Whenever I make a phone call to a certain place I hear static, is my phone broken?

I’m looking for a specific software, what lab is it in?

How do I reserve labs, itv rooms, etc.. ?

We need a new web design, who do we contact?

I don’t know how to use FrontPage, what tutorials and other resources are available to help me?

I want to make small changes to my website, what are the guidelines when updating my website?

If I build my website in DreamWeaver can it still be used?

We’re a new student organization and we don’t have a site, who should we contact?

We’re a student organization in a new semester and we have updates, what do we do?