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 Business Services Department

FY2007-2008 Business Continuity Plan

Appendix C-4 

Information Technology Risk Analysis Profile

The Department of Information Technology is one of six departments that make up the Division of Administration and Finance. Major functions can be summarized as:

1. Network Support
2. Software Support
3. PC Workstation Support
4. Telecommunication
5. Computer Lab Support

• Of the above tasks, those considered critical during an emergency interruption include Network, Software, PC Workstation and Telecommunication Support.
• Immediately following the business interruption, the following personnel would have to be on site or at the alternate location:
  1. Director of Information Technology
  2. Telecommunication Specialist (Establish telephone access)
  3. Network Administrator (Network infrastructure)
  4. Systems Administrator (Administration software)
  5. Help Desk Manager (PC installation and maintenance)
• Stable power and environmental support must be provided to the university server room (UC 203E) and the 2nd and 3rd floor wiring rooms in the University Center (UC 210 & 308) before any critical applications can be restored.
• Critical applications that require availability within 24 hours are telephone service, local network access and UH network access (which provides access to PeopleSoft, Admin and the Internet).
• Applications made available within 2 to 7 days will be file server (user file storage locations), and print server (network printers) and phone mail.
• All other applications would be on a 30-day recovery plan. The changing of application recovery priority will be changed only upon agreement between the Director of Information Technology and the respective department Director.
• Computers labs resources would be reallocated to provide temporary computer workstations as well as lab workstations.
• Assuming the University Center building is not damaged and Network accessibility is not compromised, temporary workstations would be arranged in the Center building for immediate access to telephones, the Internet and critical servers.

In general, there would be minimal interruption in IT services to all departments in this scenario. However, if the University Center building is damaged severely enough to force a new server and network/telephone connectivity location, the phone company would be called upon to establish a new location for termination of phone company service (demarc). Restoring network/telecommunication service would depend on the phone company response to this requirement.

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