Business Continuity Plan

Information Technology Recovery Team
Team Leader: Network Services Administrator (NSA)
Alternate: Systems Services Administrator (SSA)
User Services Administrator (USA)
Senior I.T. Assistant (SA)
Web Services Manager

• Primary focus is the restoration of Information Technology hardware, software, system services and security measures (NSA, SSA, USA)
• From pre-event planning, be familiar with department Risk Analysis Profiles and minimal Information Technology needs (equipment and software) and employ strategies to restore minimal critical support services (NSA, SSA, USA)
• To the extent possible, restore access to LAN and WAN computing environments (NSA, SSA, USA)
• Through coordination with Business Services, use appropriate emergency procedures for the purchase of emergency goods and services (SA)
• Establish an estimated time frame for restoration of affected systems to normal status (NA, SNA, USA)
• Coordinate through ERT for distribution priorities of computers and software (NSA, USA, SA)
• Coordinate the cabling and configuring of the acquired computer equipment and the removal of salvageable Information Technology equipment (NSA, USA, SA)
• Reload only minimal operational critical software on personal computers as defined by the affected department’s Risk Analysis Profile (NSA, SSA, USA)
• Develop a strategy for the restoration of destroyed/damaged electronic records (NSA, SSA, USA)
• Communicate with Provost and Vice President for Academic Affairs, Academic Deans, UH Blackboard Administrators, UHV Online Support Technicians, and UHV IT department regarding status and availability of online courses (Blackboard)
• Post updates to Blackboard Campus Announcements and UHV website regarding status of online courses, pending availability of these systems, based on feedback from the Academic Affairs office.

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