Business Continuity Plan

Financial Aid Recovery Team
Team Leader: Director of Financial Aid
Alternate: Financial Aid Coordinator

• Contact the Department of Education, Texas Guaranteed Student Loan Corporation, and Common Origination and Disbursement, the Texas Higher Education Coordinating Board to work with them in addressing specific issues arising from regulatory requirements.
• Evaluate and update the ERT on operational damages and progress made to restore normal business processes.
• When computer access is available, evaluate financial aid program databases and access to all necessary programs and Web sites. In addition, update students via the Financial Aid Web site and/or UHV email accounts.
• Update the Marketing and Communications (M/C) Recovery Team with Financial Aid Guidance that needs to be communicated to students via the media.

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